The purpose of this session is to provide managers from all departments with an understanding of financial reports, financial performance measures (ratio analysis), financial markets (risk and return measures) and the integration of finance and operations. The session is intended for middle and senior managers interested in how financial management can impact their decisions and opportunities. The session assumes no prior background in finance.

In this very experiential seminar, top executive coach and inspirational speaker Manfred van Doorn will examine what distinguishes great leaders from merely good ones and what kinds of principles are essential to truly great leadership. Participants will also explore what concrete changes they need to make in their own leadership styles if they are to mature and develop as leaders, and along the way they will be treated to a lively set of examples from documentaries and movies.

This program will examine some key ways in which generations differ and how we can avoid some the 'traps' of intergenerational stereotyping as we seek to build effective working relationships. We shall explore how age-diversity is driving new employer/employee expectations and what we can do to manage these expectations, as well as how our own preferences, values, and backgrounds can help or hinder our effectiveness in communicating and working intergenerationally.

(NOTE: Participants are asked to complete online prework for this session.) What management and leadership skills are required to build a global network that is humming with the electricity of human ideas, energy, and customer satisfaction? How can we transform our individual behavior patterns, team practices, and organizational systems for global success? This program draws on input from thousands of global managers and expatriates, sharing recommendations for success and providing participants with an opportunity to reflect and to plan their own global futures.

This workshop explains how the latest Customer Experience Management techniques are used to develop and implement a business strategy that will deliver industry and/or sector leading business performance. It also shows how exceptional service delivery may be harnessed to drive cultural change, motivate employees and create worthwhile differentiation and sustainable competitive advantage.