DR. RICHARD BRINKMAN is the developer of Conscious Communication™ program and the principal of Rick Brinkman Productions, Inc., a training and development company. He is author of numerous books including the international bestseller published by McGraw Hill, Dealing With People You Can’t Stand: How to Bring Out the Best in People at Their Worst, which has been translated into 15 languages. He has co-authored Life by Design and Dealing With Relatives, also published by McGraw-Hill. He is the sole author of Meeting Magic: Bringing Out the Best in People at Meetings. He has developed 2 video programs on customer service: “Pleasing Your Hard to Please Customers” and "Telecare: Great Service in Digital Times". He performs over 50 programs a year in 89 countries. In 1988 he was one of only 15 people the Tom Peters group approved to do the public excellence seminars. He is frequently used by media as a communication expert and has been featured by CNN, The Wall Street Journal, and Oprah magazine. His clients have included: LucasFilm, IBM, Intel, US Navy at Pearl Harbor, the City of Decatur, the City of Leicester in England, Petronas the National Oil Company of Malaysia, Ford, US Army, FAA, Red Cross, and more. He has been an IMS faculty since 1995 and is a recipient of the Distinguished Faculty Award.