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Dr. John Daly is the Liddell Professor in the College of Communication, Distinguished Teaching Professor, and Texas Commerce Bancshares Professor of Management at the University of Texas at Austin. He teaches graduate and undergraduate courses on topics such as interpersonal communication, organizational behavior, advocacy and persuasion, and customer loyalty. He has won thirteen different teaching awards while at the University of Texas. He has published more than one hundred scholarly articles, and completed six academic books. He has served as President of the National Communication Association and on the Board of Directors of the International Communication Association and the International Customer Service Association. He is one of 50 scholars in the world who is a Fellow of the International Communication Association. Fellows are recognized for their major scholarly contributions. He has worked with Marriott, Consolidated Edison, American Airlines, Continental Airlines, Chase, Morgan Stanley, Roche, Amgen, Pfizer, Bayer, Astra-Zeneca, State Farm, Kraft, BP, Shell, Merck, Home Depot, Texas Instruments, UPS, FedEx-Kinkos, 3M, Dell, IBM, AT&T, Prudential, and Samsung, among many others. In the governmental arena, Dr. Daly has worked with the White House (Executive Office of the President) designing and implementing a major customer service initiative as well as with numerous federal, state, and local government units throughout the United States.
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