DR. WOLF RINKE, CSP is the President of Wolf Rinke Associates, Inc., a management development and consulting company dedicated to helping organizations and individuals maximize their potential. He has over 30 years of hands-on management and leadership experience and is a widely published author of 13 books including his most recent: Don't Oil the Squeaky Wheel, and 19 Other Contrarian Ways to Improve Your Leadership Effectiveness published by McGraw-Hill in 2004. His work has been featured in numerous publications such as Success Magazine, Harvard Management Update, Executive Excellence and over 300 radio and TV programs, including CNN. He is a highly effective management consultant, executive coach and internationally recognized speaker who is known for his ability to energize, entertain, and empower. He has spoken to over 80,000 people in 13 countries on the topics of management, motivation, leadership, creativity and service excellence. Dr. Rinke's client list includes ARAMARK, Baxter, Bristol-Meyers Squibb, Cigna, Delta Air Lines, Dole Fresh Fruit Co., East Asiatic Company (Singapore), Giant TMC (Malaysia), ISS A/S (Denmark), Manor Care, Marriott, MBNA Bank, Michelin, Motorola, Perez Companc (Argentina), SAP A/G, Sargento Foods, Select Service Partner (Denmark), ServiceMaster, Sinar Mas Group (Indonesia), Sodexo, Sysco, Warner Bros., Wyeth-Ayerst Laboratories, plus numerous other organizations and associations throughout North America, Europe and the Pacific Rim. Dr. Rinke's electrifying passion has energized thousands of managers to take action and achieve dramatic improvements in performance, productivity and profitability.