To help participants increase their communication flexibility, this session will focus on the three keys to unlocking successful communication. First, we will consider what motivates people to behave the way they do. Second, we will explore the communication skills we use unconsciously with people who get along with us, and then learn how to consciously use those skills with difficult people. Finally, we will see how to deal with 10 types of behavior that make certain people unbearable to work with.

The purpose of this session is to provide managers from all departments with an understanding of financial reports, financial performance measures (ratio analysis), financial markets (risk and return measures) and the integration of finance and operations. The session is intended for middle and senior managers interested in how financial management can impact their decisions and opportunities. The session assumes no prior background in finance.

With the increasing speed, complexity and data availability in today's competitive environment, superior decision skills are more important than ever. This workshop will help you improve your decision making skills by offering behavioral insights into how people actually think and make decisions. It then teaches the advanced critical thinking skills and creative strategies needed to manage unfamiliar, highly complex problems or decisions that involve significant uncertainty.

Effective leaders empower people in a way that prompts them to take ownership for their role and responsibility for their actions. Leaders also know what they need to do to get people to respond to them. What do successful organizations do to create in their people the ability to take ownership? How do leaders move from managing to leading so that people will follow? This session will not only give an insight into what successful organizations do, but will give practical tips on how to achieve it.

(NOTE: Participants are asked to complete online prework for this session.) What management and leadership skills are required to build a global network that is humming with the electricity of human ideas, energy, and customer satisfaction? How can we transform our individual behavior patterns, team practices, and organizational systems for global success? This program draws on input from thousands of global managers and expatriates, sharing recommendations for success and providing participants with an opportunity to reflect and to plan their own global futures.

This workshop will open you up to possibilities you never dreamed off and give you the tools you need to begin your transformation. Your internal changes will be rapidly reflected in the world outside and lead you to an immeasurably more fulfilling life. Bring an open mind to this workshop because you will be confronted with unconventional ideas. The exercises you will learn will produce powerful results if you work with them conscientiously after the workshop.