This program will examine some key ways in which generations differ and how we can avoid some the 'traps' of intergenerational stereotyping as we seek to build effective working relationships. We shall explore how age-diversity is driving new employer/employee expectations and what we can do to manage these expectations, as well as how our own preferences, values, and backgrounds can help or hinder our effectiveness in communicating and working intergenerationally.

How a leader manages conflict and facilitates its resolution directly impacts the bottom line and the performance of those they lead. This hands-on course will prepare leaders to do three things: (1) to understand their conflict styles, strengths and areas for development; (2) to learn and apply three tools for effective conflict resolution; and (3) to reflect on and plan for managing an actual conflict they are experiencing in the workplace.

The objectives of this dynamic, interactive session are to help participants: (1) develop a clear picture of the Work-Life Balance they would like to achieve; (2) identify obstacles that stand in the way of achieving their desired balance; (3) develop a repertoire of action strategies and tools for overcoming current obstacles and any that may arise in the future; and (4) develop their own personal action plan which is concrete, practical and achievable.

To help participants increase their communication flexibility, this session will focus on the three keys to unlocking successful communication. First, we will consider what motivates people to behave the way they do. Second, we will explore the communication skills we use unconsciously with people who get along with us, and then learn how to consciously use those skills with difficult people. Finally, we will see how to deal with 10 types of behavior that make certain people unbearable to work with.

The purpose of this session is to provide managers from all departments with an understanding of financial reports, financial performance measures (ratio analysis), financial markets (risk and return measures) and the integration of finance and operations. The session is intended for middle and senior managers interested in how financial management can impact their decisions and opportunities. The session assumes no prior background in finance.

This program will focus on strategies and tactics for coaching two key employee groups found in every organization: the 'high-potentials' and the 'B and C' players. High potential employees have different needs than the B and C players on your team. This session will focus on how to coach, motivate and develop each individual on your team for maximum effectiveness. Participants will learn systems and methods to develop high potentials for current and future success. We will also analyze coaching techniques designed to get the most from B and C players. Attendees will learn how to apply these concepts to engage and motivate every member of your team.

This seminar will focus on understanding "blindspots" that lead to poor decision-making by executives and remedies that can mitigate the damage in organizations. After a discussion on the latest theoretical findings on this topic, the participants will work in teams to develop stories of blindspots at work based upon their experience (and/or current news stories). They (with the assistance of Dr. Friga) will also present tactical suggestions on how they could have been avoided (and will be avoided moving forward).