This program is based on the best selling book Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst, co-authored by Dr. Richard Brinkman and Dr. Rick Kirschner. Dr. Brinkman will examine why effective communication requires the right tactic for each difficult behavior. To help participants increase their communication flexibility, this session will focus on the three keys to unlocking successful communication. First, we will consider what motivates people to behave the way they do. Second, we will explore the communication skills we use unconsciously with people who get along with us, and then learn how to consciously use those skills with difficult people. Finally, we will see how to deal with 10 types of behavior that make certain people unbearable to work with. The examples in the program span both home and business contexts and work equally well with co-workers, superiors, customers, parents, spouses, and children.
Guide to Participant Selection
Department
Admin
Distrib
Engr
Finc
H.R.
Legal
Mktng
IT
Opr
Plng
Pchsg
R&D
Sales
Senior
Executive
(Pres, Exec & Sr VP)
3
3
3
3
3
3
3
3
3
3
3
3
3
Executive
(VP & Gen'l Mgr)
2
2
2
2
3
2
2
2
2
2
2
2
2
Senior
Managers
(Div & Reg. Mgrs)
1
1
1
1
2
1
1
1
1
1
1
1
1
Middle
Managers
& Superintendents
1
1
1
1
1
1
1
1
1
1
1
1
1
APPLICABILITY: 1
indicates
primary target audience. 2 indicates a good fit
if the level of material is appropriate.
3 indicates (in
the opinion of the institute and the faculty) very limited applicability.
New Jersey - October 20 