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Dealing with Difficult People 

  Dr. Rick Kirschner

Time Allocation - Topics


5%	Overview
	•  Defining terms: The ten most unwanted types of behavior

15%	Stress and stability
	•  Mental fundamentals
	•  Mechanism of sanity, mechanism of stress
	•  Elements of effectiveness
	•  Attitude adjustments

25%	Essential communication skills
	•  Blending
	•  Listening
	•  Speaking to be understood

5% 	The lens of understanding
	•  Understand pushy, negative, vague and disruptive people

50%	Strategies for taking charge
	•  Dealing with the tank, sniper, know it all, think they know it all, grenade, 
	     yes person, maybe person, whiner, no person, and nothing person.

Seminar Description

Dealing with people at their worst is something we all do everyday, but that doesn’t make it any easier. In this humorous, informative seminar, Dr. Kirschner shows you how to take the pain out of dealing with problem people by revealing the attitudes and behaviors that will help you solve people problems. This presentation shifts the focus from being reactive to proactive, from struggling with people to building relationships with them, from seeing what’s wrong to doing what is right. You will learn how to deal better with difficult co-workers, superiors, subordinates, clients, and vendors.

Guide to Participant Selection

Department

Admin

Distrib

Engr

Finc

H.R.

Legal

Mktng

IT

Opr

Plng

Pchsg

R&D

Sales

Senior Executive
(Pres, Exec & Sr VP)
3 3 3 3 3 3 3 3 3 3 3 3 3

Executive
(VP & Gen'l Mgr)

2 2 2 2 3 2 2 2 2 2 2 2 2
Senior Managers
(Div & Reg. Mgrs)
1 1 1 1 2 1 1 1 1 1 1 1 1
Middle Managers
& Superintendents
1 1 1 1 1 1 1 1 1 1 1 1 1

APPLICABILITY
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.

 

 
All Sessions for this faculty member have been completed for this year. Please check back again soon.
 
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