In this practical program, you'll also learn how to use timely information, sincere acknowledgement and targeted questions to influence your people's opinions and decisions. You'll explore how ego and issue stakes can help you adjust your influence strategy. Learn how to overcome resistance with appropriate and timely criticism balanced by support. You'll learn how to take a stand and confront problems in a way that builds your relationships.

This seminar will show you how the best managers and organizations encourage, collect and implement large numbers of employee ideas. It will show you the principles involved, the benefits you can expect, and the pitfalls you could meet along the way and how to avoid them. Front-line ideas are a powerful engine that can help you attain performance excellence and generate sustainable competitive advantage. The best leading indicator of your unit's future performance is the number of implemented ideas you are getting right now.

This workshop helps participants understand why people older and younger than themselves have different value systems, and how a generation gap influences attitudes and behaviours. Whether you are leading and managing younger (or older) staff, connecting to customers of all ages (and adapting your style appropriately), recruiting, training or trying to retain talented young employees, or just trying to understand your children (or ageing parents), this workshop has critical insights and practical suggestions for you.

This interactive program will take you through an effective and immediately useful education that instills personal accountability in the work environment. When the learning is applied and the three tools are used, personal accountability will result in less time spent managing and more time coaching and mentoring. You will take an Accountability Assessment on-line that starts your learning journey and receive feedback on the results at the session.

In a VUCA (Volatility, Uncertainty, Complexity, Ambiguity) world, you must rethink and abandon many of the command-and-control notions of leadership learned in more predictable conditions. This program will explore the latest research on the neuroscience of change and how the brain attempts to make sense of complex situations and learn the skills, behaviors and best practices to improve their leadership effectiveness in times of rapid change, unpredictable outcomes, intricate marketplace dynamics and fuzzy intelligence.

As a leader, you will be expected to influence others, including your team, your superiors, and managers in different departments, as you build support for change and implement new programs. This seminar will examine the qualities and skills of leaders who get "extraordinary" things done under tight time and resource constraints. We will discuss how to get people to embrace change, how to build trust and credibility, how to manage the politics of relationships, and how to inspire those around you to follow your lead.

With the increasing speed, complexity and data availability in today's competitive environment, superior decision skills are more important than ever. This workshop will help you improve your decision making skills by offering behavioral insights into how people actually think and make decisions. It then teaches the advanced critical thinking skills and creative strategies needed to manage unfamiliar, highly complex problems or decisions that involve significant uncertainty.

All managers need a broad perspective to effectively deal with the complex challenges they face daily. To develop this skill, this one-day seminar presents many of the tools and techniques found in MBA programs today. Specifically, participants will examine how basic business processes drive financial results, learn how effective risk management can improve business planning and decision making, and explore how financial and non-financial measures can best be used to evaluate operating results.

How a leader manages conflict and facilitates its resolution directly impacts the bottom line and the performance of those they lead. This hands-on course will prepare leaders to do three things: (1) to understand their conflict styles, strengths and areas for development; (2) to learn and apply three tools for effective conflict resolution; and (3) to reflect on and plan for managing an actual conflict they are experiencing in the workplace.