A Manager’s Guide to Making the Most of Nonstop Change This session is geared to middle and senior managers who hope to get the most out of change. We will learn to identify the most common responses to change, discuss why some people resist it, and examine the factors that shape our view of change. Participants will understand the role of personal empowerment in the change process, look at the five keys for successful personal and organizational change, and learn to design an action plan for better dealing with change.Click for more information... Mr. Peter Stark Mr. Peter Stark is a consultant, speaker and author. Mr. Stark has been published world wide in over 300 articles and has written six books, including his newest book, The Only Negotiating Guide You'll Ever Need. Peter's expertise has been featured by The New York Times, CNN, Bloomberg, and USA Today.Click for more information...

Advocacy Successful advocates know how important it is to clearly communication their ideas, how their reputations shape how people respond to their ideas, how they need to build partnerships and alliances with others in getting ideas adopted, how they must "pre-sell" any idea long before formal meetings, and how to be persuasive and influential in meetings. We will discuss new research on each of those topics-research that offers you interesting and surprising ways to champion innovations in your organization.Click for more information... Dr. John Daly Dr. John Daly is the Liddell Professor in the College of Communication, Distinguished Teaching Professor, and Texas Commerce Bancshares Professor of Management at the University of Texas at Austin. He teaches graduate and undergraduate courses on topics such as Interpersonal Communication, Organizational Behavior, Advocacy and Persuasion, and Customer Loyalty. Click for more information...

Aerobics for the Mind This session will provide an "operator's manual" for the mind. Through innovative concepts and techniques, you will learn to achieve higher levels of creativity, clearer thoughts, increased concentration, and more concise communications. We will examine how Mind Mapping can lead to improvements in your mental abilities. We will discuss simple techniques for remembering names, facts, and figures, and we will explore how to apply the methods used by the great minds in the business, sport and creative worlds.Click for more information... Mr. Tony Buzan Mr. Tony Buzan has written over 80 books, including The BrainSmart Leader and The Mind Map Book, making him the BBC's best-ever-selling international author. His work has been published in 100 countries and 30 languages. He is a former Editor of The International Journal of MENSA, Founder of The Brain Trust, and originator of Mind Maps®. Mr. Buzan has also worked with numerous Fortune 500 organizations.Click for more information...

Agility and Resilience Leaders should know that stress management is a well researched, very profitable, method to help a company realise its strategic goals. Managers have a triple Stress Management responsibility: to manage their own stress and resilience well, to manage the stress and resilience of their direct reports, to manage the stress and resilience of the company. This workshop aims primarily at the understanding of stress and its relationship with resilience and performance at these three levels.Click for more information... Dr. Theo Compernolle Dr. Theo Compernolle born in Bruges, Belgium originally trained as a medical doctor, neuropsychiatrist and psychotherapist. He became an expert on the emotional and relational aspects of leadership and the enhancement of resilience of executives, executive teams and organizations. He is the Suez Chair on Leadership and Personal Development of the century old Solvay Business School of the Université Libre de Bruxelles.Click for more information...

Are You Ready to Succeed? Unconventional Strategies for Personal Mastery in Business and Life This workshop will open you up to possibilities you never dreamed off and give you the tools you need to begin your transformation. Your internal changes will be rapidly reflected in the world outside and lead you to an immeasurably more fulfilling life. Bring an open mind to this workshop because you will be confronted with unconventional ideas. The exercises you will learn will produce powerful results if you work with them conscientiously after the workshop.Click for more information... Dr. Srikumar Rao Dr. Srikumar Rao conceived Creativity and Personal Mastery, a pioneering course that is one of the highest rated at Columbia Business School and London Business School. It is believed to be the only course at a top business school to have its own alumni association. He is also an executive coach and seminar leader whose work has been featured in dozens of publications.Click for more information...

Authentic Leadership for Women Influential and successful leaders like Eleanor Roosevelt or Washington Post publisher, Katharine Graham, were true to their core values and beliefs. They led through personal conviction, gaining power beyond their formal authority. Participants will examine their personal value propositions, assess their strengths and identify their leadership style. Questions and practice sessions will focus on leadership challenges drawn from participants' experience. Participants will leave this session empowered to be authentic leaders.Click for more information... Ms. Robin Gerber Ms. Robin Gerber is a national commentator and speaker on leadership, and the author of Leadership the Eleanor Roosevelt Way: Timeless Strategies from the First Lady of Courage (Penguin/Portfolio, 2002) and Katharine Graham: The Leadership Journey of an American Icon with a foreword by Jim Collins, author of Good to Great (Penguin/Portfolio, October, 2005).Click for more information...

Becoming a Next-Generation Leader This seminar will introduce you to new ways of leading that are more appropriate to a complex world. You will practice the attitude needed to unleash momentum, respond more flexibly in the face of change, embrace new opportunities, support the birth of new ideas, and build a team that runs on curiosity and enthusiasm rather than fear. This highly experiential day will shake up old habits and remind you of the deep possibility in each moment. Expect to be provoked, humbled, inspired and refreshed.Click for more information... Mr. Martin Boroson Mr. Martin Boroson studied Western philosophy at Yale and earned an MBA from the Yale School of Management. He then began personal exploration of Eastern philosophy, trained in transpersonal psychology with Dr. Stanislav Grof, and facilitated intensive personal development workshops for over nine years. He was founder and director of The Temenos Project, which received three-year funding from the Arts Council of Ireland to develop innovative forms of production and training for artists.Click for more information...

Becoming an Uncommon Leader This session will examine the numerous reasons why those who are expected to lead in today's changing business environment are often uncertain of their calling and therefore fail to live up to their potential as leaders. The session will address the fears managers often feel when thrust into leadership roles and explore the skills and techniques needed to overcome those fears by analyzing the four characteristics of effective leaders.Click for more information... Mr. Lewis Timberlake Mr. Lewis Timberlake authored the best sellers Born to Win and It's Always Too Soon to Quit. He is Founder and President of Timberlake & Associates, a company specializing in organizational development, program design, and training. He is a frequent consultant to several Fortune 500 organizations and a contributor to numerous professional journals.Click for more information...

Blind Spots This seminar will focus on understanding "blindspots" that lead to poor decision-making by executives and remedies that can mitigate the damage in organizations. After a discussion on the latest theoretical findings on this topic, the participants will work in teams to develop stories of blindspots at work based upon their experience (and/or current news stories). They (with the assistance of Dr. Friga) will also present tactical suggestions on how they could have been avoided (and will be avoided moving forward).Click for more information... Dr. Paul Friga Dr. Paul Friga is a professor at the Kelley School of Business at Indiana University in Bloomington, Indiana, where he teaches courses in strategy and management consulting. He also serves as Director of the Kelley Consulting Academy. He researches strategic decision-making, knowledge transfer, intuition and entrepreneurship and has presented at numerous conferences throughout the world.Click for more information...

Breakthrough Thinking for Breakthrough Results In this workshop you will practice new ways to think, and to apply these techniques to a current challenge you're facing. We'll begin by clearly defining a specific business result you would like to achieve in the next 90 days. It could be resolving a problem, leveraging an opportunity, or promoting an innovation. Then, through a variety of different exercises - carefully balanced between group work and individual reflection - you'll practice 10 techniques for advancing your result.Click for more information... Mr. Paul Hellman Mr. Paul Hellman is an author, speaker, consultant, and a recognized expert in breakthrough thinking & communication. He is the president of express potential® and author of Naked at Work: How to Stay Sane When Your Job Drives You Crazy (Penguin) and Ready, Aim, You're Hired! (Amacom).Click for more information...

Breakthroughs Guaranteed Discover new methods for accelerating change, anticipating trends, increasing customer satisfaction and getting breakthrough creativity from teams. Mr. Burkan will draw on material from his most recent book Wide Angle Vision. Learn why Tom Peters called Wide Angle Vision "Marvelous!"Click for more information... Mr. Wayne Burkan Mr. Wayne Burkan has authored several books, including Wide Angle Vision, which was lauded as "required reading" by Success Magazine. He is President of Alternative Visions and is on the faculty of the Technology Transfer Institute. He is a guest lecturer at the Penn State Advanced Management Program and consults to hundreds of organizations worldwide.Click for more information...

Building Trust to Manage Resistance, Engage Employees, and Navigate Change This dynamic, highly-interactive and informative program will help you learn specific principles and methods to build and rebuild trust, and concrete strategies that will help you engage employees, improve performance and successfully navigate change. Trust is the foundation of effective relationships which make both individuals and businesses successful and it can be damaged and eroded in many unintended ways.Click for more information... Dr. Dennis Reina Dr. Dennis Reina is co-founder and President of The Reina Trust Building Institute, Inc. focusing on Research and Operations. He is viewed worldwide as an authority on trust. Dr. Reina developed the original Reina Trust & Betrayal Model®, the series of trust-measuring surveys, and many of the Trust Building® tools and resources that the Institute offers.Click for more information...

Challenging Conversations It's tempting to avoid difficult conversations at work. They feel uncomfortable; they seem risky. The issue is how to conduct these conversations with skill. In this program, you'll identify a specific, challenging conversation that you intend to have at work in the next 30 days; then you'll learn the skills to manage it effectively. Throughout the workshop, you'll apply new tools, tactics and techniques to your situation. The purpose of the workshop is to jumpstart your conversation.Click for more information... Mr. Paul Hellman Mr. Paul Hellman is an author, speaker, consultant, and a recognized expert in breakthrough thinking & communication. He is the president of express potential® and author of Naked at Work: How to Stay Sane When Your Job Drives You Crazy (Penguin) and Ready, Aim, You're Hired! (Amacom).Click for more information...

Corporate Women Developing the high potential of women requires a new paradigm for understanding leadership, power and influence, along with a reassessment of the effectiveness of male and female skills in a changing environment. As a result of the examination of key issues, a new paradigm for efficacy emerges. Participants will explore new strategies for achieving leadership, power and influence by integrating a balanced and flexible use of the leadership skills necessary for success.Click for more information... Ms. Pauline Lyttle Ms. Pauline Lyttle is co-author of the book Why Jenny Can't Lead: Understanding the Male-Dominant System, and is Founding Principal of the Lyttle Jansen Group, a consulting firm specializing in problems of workforce diversity, team building, retention and gender politics. She consults internationally for organizations in both the private and public sectors.Click for more information...

Creating and Managing Successful Internal and External Business Alliances The participants will role play and examine real life issues within their own organization, and can apply the tools to both internal and external relationships. Common issues such as compatibility, differences in decision making approaches, communication, conflict resolution and more are addressed for attendees who are in management as well as those who are in the middle of the organization and often have little choice as to who they can partner with, whether internal or external.Click for more information... Ms. Larraine Segil Ms. Larraine Segil is a Partner and Director of the Board at Vantage Partners, a consulting firm with expertise in building competency in both internal and external relationship management. She is the author of numerous books, including: Intelligent Business Alliances, Fast Alliances.com: Power Your E-Business, Dynamic Leader, and her latest book, Measuring the Value of Partnering, is the first on Alliance Metrics.Click for more information...

Creating Customer Loyalty by Managing the Experience Throughout the Organization This workshop explains how the latest Customer Experience Management techniques are used to develop and implement a business strategy that will deliver industry and/or sector leading business performance. It also shows how exceptional service delivery may be harnessed to drive cultural change, motivate employees and create worthwhile differentiation and sustainable competitive advantage.Click for more information... Mr. Chris Daffy Mr. Chris Daffy is one of the UK's best-known authorities on customer service. His book, Once a Customer, Always a Customer, was first published in 1996. There have since been four more print runs including one in India and the latest one in America in 2001. He is a founding partner of The Marketing Group, Managing Director of the Academy of Service Excellence and has served as a non-executive director on the boards of many UK companies.Click for more information...

Creating Passionately Devoted Internal and External Customers Passionately devoted customers see value in highly emotional and experiential terms. Their word-of-mouth advocacy will enhance your unit's reputation, giving you greater resources, the very best people, and access to the key influencers in your organization. This session reveals the factors essential to creating passionately devoted customers--internal or external. This fast-paced, highly interactive seminar leaves participants with exciting insights and relevant tools ready to be implemented the day after.Click for more information... Dr. Chip Bell Dr. Chip Bell is a senior partner with The Chip Bell Group and manages their Dallas, TX office. Prior to starting CBG in 1980, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell is author or co-author of such best-selling books as Magnetic Service, Service Magic, Customers as Partners, Managing Knock Your Socks Off Service, and Managers as Mentors.Click for more information...

Creating the IT Enabled Organization Through a series of case examples, materials from Professor McFarlan's 2003 book, "Connecting the Dots" and his October, 2005 HBR article, "Information Technology and the Board of Directors," the course lays out practical guidelines for achieving positive results in this arena in better aligning the portfolio development work with the corporate strategy and ensuring more effective governance of IT. A specific set of lenses, to help managers assess how IT can impact their activities and what it means for their management will be presented.Click for more information... Prof. Warren McFarlan Prof. Warren McFarlan is the author of Corporate Information Systems Management: The Issues Facing Senior Executives. Prof. McFarlan has been a member of the Harvard Business School faculty since 1964, has been Senior Associate Dean for the past eleven years and is currently responsible for the School's Asia Pacific Initiative.Click for more information...

Critical Thinking and Problem Solving Using experiential learning methodology this workshop explores various tenets of the newly identified Appreciative Intelligence® and helps participants practice various components of it. Appreciative Intelligence is the ability to reframe a given situation to perceive the positive possibilities embedded in it and to act purposively to transform the potentials to successful outcomes. This workshop will help participants mindfully develop their Appreciative Intelligence to build better organizations and create positive change.Click for more information... Dr. Tojo Thatchenkery Dr. Tojo Thatchenkery is Professor of Organization Development and Knowledge Management at the George Mason School of Public Policy. Dr. Thatchenkery has over twenty years of experience in teaching at various Public Policy, MBA, Organization Development, and executive programs. His recent book, Appreciative Intelligence: Seeing the Mighty Oak in the Acorn, was chosen by the Harvard Business Review as one of its recommended books for 2006.Click for more information...

Critical Thinking With the increasing speed, complexity and data availability in today's competitive environment, superior decision skills are more important than ever. This workshop will help you improve your decision making skills by offering behavioral insights into how people actually think and make decisions. It then teaches the advanced critical thinking skills and creative strategies needed to manage unfamiliar, highly complex problems or decisions that involve significant uncertainty.Click for more information... Dr. Kathy Pearson Dr. Kathy Pearson is an adjunct associate professor in the Operations and Information Management Department at The Wharton School. She has taught Operations Management in the MBA program and Executive Master's of Technology Management programs as well as Probability and Statistics, Simulation Modeling, and other courses for the department and the University of Pennsylvania.Click for more information...

Crucial Conversations This seminar is based on the skills and principles that are taught in the best-selling book Crucial Conversations: Tools for Talking when Stakes are High. Al Switzler, one of the book's coauthors, will first discuss what crucial conversations are and how they impact every aspect of our work and home lives. Participants will then learn how the best communicators are able to handle these intense conversations and get results while building relationships.Click for more information... Mr. Al Switzler Mr. Al Switzler is a partner in and cofounder of VitalSmarts, LLC, a worldwide training and management consulting firm. He currently teaches in several programs at the Executive Development Center at the University of Michigan. His recent book, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, was for many weeks the #1 bestseller in Corporate America.Click for more information...

Customer Loyalty Guaranteed Leaders are the keepers of organizational values and perpetuators of standards of excellence. They don’t make great service happen by themselves, but they play a vital role in creating the conditions and providing the support that enables others to serve to the best of their ability every day. This fast paced, highly interactive workshop leaves participants with exciting new insights into the skills necessary for effective service leadership and relevant tools ready to be implemented when they return to their office.Click for more information... Mr. John Patterson Mr. John Patterson is founder and President of Progressive Insights a member of the Chip Bell Group. His consulting practice specializes in helping organizations around the world effectively manage complex culture change built around organizational design, resource allocation, and customer and employee loyalty.Click for more information...

Dealing with Difficult People Dealing with people at their worst is something we all do everyday, but that doesn't make it any easier. In this humorous, informative seminar, Dr. Kirschner shows you how to take the pain out of dealing with problem people by revealing the attitudes and behaviors that will help you solve people problems. This presentation shifts the focus from being reactive to proactive, from struggling with people to building relationships with them, from seeing what's wrong to doing what is right.Click for more information... Dr. Rick Kirschner Dr. Rick Kirschner (TheArtofChange.com) is a best-selling author and respected authority who offers a powerful approach to dealing with change and communication that unlocks creativity, enhances teamwork and leadership, increases commitment, service and innovation. He is the coauthor of the international bestseller, Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst, Life By Design, and Love Thy Customer.Click for more information...

Dealing with Difficult People To help participants increase their communication flexibility, this session will focus on the three keys to unlocking successful communication. First, we will consider what motivates people to behave the way they do. Second, we will explore the communication skills we use unconsciously with people who get along with us, and then learn how to consciously use those skills with difficult people. Finally, we will see how to deal with 10 types of behavior that make certain people unbearable to work with.Click for more information... Dr. Richard Brinkman Dr. Rick Brinkman is the developer of Conscious Communication™ trainings and the principle of Rick Brinkman Productions, Inc, a training and development company. He is author of numerous books including the international bestseller published by McGraw Hill, Dealing With People You Can’t Stand, How to Bring Out the Best in People at Their Worst, which has been translated into 15 languages.Click for more information...

Delivering Positive Criticism Recent research suggests that criticism is perhaps the most powerful and neglected business skill, that it causes more conflicts at work than disputes over power, pay, and promotion, and that most of us are inept at giving and taking criticism productively. This intense program will focus on how to transform the necessary exchange of criticism from a taboo act and a destructive and demoralizing encounter into a positive, motivating, mutually beneficial experience that encourages trust, heightens self-esteem, and boosts productivity.Click for more information... Dr. Hendrie Davis Weisinger Dr. Hendrie Davis Weisinger is the author of Emotional Intelligence at Work, Nobody's Perfect, Anger at Work, and The Power of Positive Criticism. He teaches executive education at New York University, Massachusetts Institute of Technology, and the Wharton School at the University of Pennsylvania. He has been a guest expert on over 300 television and radio shows.Click for more information...

Developing Leadership Charisma The most capable don't always succeed; the ones who project their ability do. In this seminar you'll acquire new tools to develop your own style of strong and direct executive effectiveness and leadership. You'll become even more memorable, impressive, credible, genuine, trusted, liked, cool, calm, confident, charismatic, and competent in your professional and personal life.Click for more information... Ms. Debra Benton Ms. Debra Benton, author of Executive Charisma (McGraw-Hill) is an executive coach and international speaker. Her clients include standout companies like Pepsi, Hewlett-Packard, IBM, Kraft, McKinsey & Company, and Lockheed-Martin. Benton is regularly featured in Fortune, The Wall Street Journal, The New York Times, and has appeared on CNN, Today Show, Good Morning America, and the CBS News with Diane Sawyer. She is the president of Benton Management Resources Inc, in Ft. Collins, Colorado.Click for more information...

Diversity of Thought Through fascinating examples from history, including the Bay of Pigs, Cuban Missile Crisis, and the tragedy on Mount Everest, this workshop will explore the following: the five myths of executive decision making; how to foster open debate; how to achieve "diversity in counsel, unity in command"; how to move to closure: overcoming the inability to decide; avoiding "analysis paralysis" and other pitfalls; how to gain the whole-hearted commitment to act; and how to address hidden doubts that could undermine your final decision.Click for more information... Prof. Michael Roberto Prof. Michael Roberto is the Trustee Professor of Management at Bryant University in Smithfield, RI, where he teaches leadership, managerial decision-making, and business strategy. His book, Why Great Leaders Don't Take Yes For An Answer, was named one of the top 10 business books of 2005 by The Globe and Mail, Canada's largest daily newspaper.Click for more information...

Driving Business Results This session will explore the impact of finance in decision making and in the development of strategic initiatives. Understanding the role of profitability, cash flow, risk, cost drivers, etc., in creating firm value will be emphasized. Also, significant emphasis will be placed on how the non-financial manager can utilize financial information through a teamwork approach to decision making. The role of cost drivers and strategic cost analysis in a Value Based Management system will also be discussed.Click for more information... Dr. Thomas Monahan Dr. Thomas Monahan is the John M. Cooney Professor of Accounting and former Dean of the Villanova University School of Business. He has published numerous articles on various topics including cash flow analysis, capital budgeting, inflation accounting, and strategic planning. Dr. Monahan has consulted for, and conducted programs for, over 50 major organizations around the world.Click for more information...

Driving Excellence This workshop will provide the skills your need to evaluate your existing performance metrics, and to develop a well-balanced set of measures linked to your vision, key success factors and overall strategic plan. You will learn how to select metrics that balance the needs of shareholders/stakeholders, customers, and employees.Click for more information... Mr. Mark Graham Brown Mr. Mark Graham Brown is the author of Winning Score: How to Design Organizational Scorecards, and Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, as well as two best-selling books on the Baldrige Award criteria. He is also co-author of Rx for Business: Troubleshooting Organizational Change Programs, and Why TQM Fails and What to do About It.Click for more information...

Effective Conflict Resolution How a leader manages conflict and facilitates its resolution directly impacts the bottom line and the performance of those they lead. This hands-on course will prepare leaders to do three things: (1) to understand their conflict styles, strengths and areas for development; (2) to learn and apply three tools for effective conflict resolution; and (3) to reflect on and plan for managing an actual conflict they are experiencing in the workplace.Click for more information... Ms. Irma Tyler-Wood Ms. Irma Tyler-Wood is a Partner with Ki ThoughtBridge. She is co-author of the book Expand the Pie: How to Create More Value in Any Negotiation. Prior to her work at Ki ThoughtBridge, she practiced corporate law in Washington, D.C., and had careers in education and government. While at Harvard Law School, she worked as a negotiation Teaching Fellow with Roger Fisher and served as the Assistant Director of the Conflict Clinic at the Harvard Negotiation Project.Click for more information...

Egonomics Participants will explore how to promote an open-minded, innovative culture where the best ideas win, change isn't resisted, and business agendas aren't overshadowed by personal agendas or politics. We shall also examine the effective management of ego when it's hurting performance or preventing innovation, as well as how to maximize individual talent and organizational strengths by capitalizing on the strengths of ego and minimizing its weaknesses.Click for more information... Mr. Steven Smith Mr. Steven Smith, founding partner of the management training and consulting firm MarcumSmith, LC, has spent the past ten years exploring how great leaders use ego differently than everyone else-how they work, think, collaborate, and who they are. The result of his work, Egonomics: What Makes Ego Our Greatest Asset (or most expensive liability), is published by Simon & Schuster.Click for more information...

Embracing Change and Increasing Productivity During Turbulent Times We all face change every day. This seminar will help us better understand dramatic change and, more importantly, learn how to use that understanding to gain a competitive advantage. This practical and stimulating session will highlight opportunities for substantial productivity improvement even when faced with dwindling resources. Attendees will learn how to introduce change with minimal resistance, anticipate dramatic shifts, and discover the powerful role of leadership and vision during turbulent times.Click for more information... Mr. Wayne Burkan Mr. Wayne Burkan has authored several books, including Wide Angle Vision, which was lauded as "required reading" by Success Magazine. He is President of Alternative Visions and is on the faculty of the Technology Transfer Institute. He is a guest lecturer at the Penn State Advanced Management Program and consults to hundreds of organizations worldwide.Click for more information...

Everyone Negotiates The objectives of this program are to provide participants with an understanding of negotiation and what makes a negotiator successful; to give participants the behavioral tools, strategies and tactics needed to create a win-win outcome; and, finally, to improve the negotiation skills of participants through an in-depth negotiation exercise where they will negotiate a work-related situation.Click for more information... Mr. Peter Stark Mr. Peter Stark is a consultant, speaker and author. Mr. Stark has been published world wide in over 300 articles and has written six books, including his newest book, The Only Negotiating Guide You'll Ever Need. Peter's expertise has been featured by The New York Times, CNN, Bloomberg, and USA Today.Click for more information...

From Idea to Execution Forces such as the advance of technology, globalization, demographic change, and regulatory change are creating opportunities for reinventing the rules of the game in all corners of the economy. To sustain growth, and sometimes just to survive, long-established organizations must create, grow, and profit from entirely new business models. This program will prepare managers for leading, supporting, or managing within high-growth-potential new businesses within established organizations.Click for more information... Mr. Chris Trimble Mr. Chris Trimble is an expert in innovation and execution. He is the co-author of "Building Breakthrough Businesses Within Established Organizations," the lead article in the May 2005 Harvard Business Review, and Ten Rules for Strategic Innovators - from Idea to Execution, published by the HBS Press in December 2005. Mr. Trimble is a frequent speaker on the topic of innovation.Click for more information...

Geo-Dispersed Teams and Super-Flexibility This very interactive seminar will explore the challenges and barriers encountered by those who work in geo-dispersed teams. Our discussion will focus on two important sets of issues. The first concerns the specific challenges associated with geo-dispersed teams, whether dealing with organizational heritage about face time, lack of social context cues, or dealing with multicultural teams. The second key component of our discussion will focus on effective recipes and solutions, or the "do's and don'ts."Click for more information... Dr. Homa Bahrami Dr. Homa Bahrami is a Senior Lecturer at the Haas School of Business, UC Berkeley. Dr. Bahrami's research focuses on trends in organizational design and governance, and approaches for leading and engaging multi-cultural knowledge workers. Her new book Super-Flexibility For Knowledge Enterprises, (co-authored with Stuart Evans), focuses on leading knowledge enterprises in turbulent, global markets.Click for more information...

Get the Most from Your ‘B’ and ‘C’ Players While Developing Your High Performers This program will focus on strategies and tactics for coaching two key employee groups found in every organization: the 'high-potentials' and the 'B and C' players. High potential employees have different needs than the B and C players on your team. This session will focus on how to coach, motivate and develop each individual on your team for maximum effectiveness. Participants will learn systems and methods to develop high potentials for current and future success. We will also analyze coaching techniques designed to get the most from B and C players. Attendees will learn how to apply these concepts to engage and motivate every member of your team.Click for more information... Mr. Bill Hawkins Mr. Bill Hawkins specializes in leadership effectiveness and organizational change. In association with the Alliance 4 Strategic Leadership: Coaching and Consulting, he has conducted leadership training in over twenty Fortune 500 companies in seventeen countries. Listed in Who's Who in International Business, Bill is a contributing author in the Peter Drucker Foundation book The Organization of the Future.Click for more information...

Getting Optimal Performance from Virtual Teams This session will examine the forces in the workplace that are driving the rise of Virtual Teams and explore the distinct challenges and advantages of teaming across geographic and cultural boundaries. Participants will use a Team Survey to reveal a snapshot of where their Team is; what's working and what needs attention. Participants will work in pairs and teams as they learn strategies, actions and best practices to guide their virtual teams through four stages of development and to higher levels of performance and success.Click for more information... Mr. Steven Zeisler Mr. Steven Zeisler is the founder and director of Zeisler Associates, Inc. a consulting and development company. He has helped companies around the world unleash the talent and creativity of their organization and move to distinguished levels of innovation and performance. His extensive work with face-to-face and Virtual Teams led him to co-author The Manager's Handbook for Virtual Teams.Click for more information...

Getting Things Done Organizing your objectives and commitments is a basic requirement for effective work. However, most models for doing this do not stand up to the speed, volume and intensity of transactions of sophisticated professionals. This workshop will define a workable method for "clearing the decks": freeing up your attention to maintain strategic focus, balance and creative thinking, and as a means of ensuring that things really get done.Click for more information... Mr. Wayne Pepper Mr. Wayne Pepper is a lead instructor for The David Allen Company. After graduating from Wesleyan University and UCLA with degrees in Theater Arts, he honed his presentation skills working with Insight Seminars in Santa Monica until 1990. For the last fifteen years Mr. Pepper has held positions within the entertainment and online industries, working in product development and sales.Click for more information...

Global Leadership This one-day highly interactive workshop will help leaders to improve their global business performance by better understanding how diverse cultural norms and communications styles affect their interactions. The workshop will improve much needed skills to effectively lead and manage global teams working across borders in a global and virtual world. The workshop will provide useful models and tools to improve global leadership effectiveness.Click for more information... Dr. Alan Richter Dr. Alan Richter, QED Consulting Founder and President, has consulted to corporations and organizations for many years in multiple capacities, primarily in the areas of leadership, values, culture and change. He has provided strategic consulting and facilitation and program delivery for varied organizations globally, and has been involved in innovative instructional product development.Click for more information...

High Impact Communication In this session you will learn about the fundamental human behavioral styles, how those styles have different communication preferences, and how we can tap that knowledge to connect with persons of any preferred communication style. Participants will learn a proven five step approach that will enable them to speak so that audience members will listen, learn how to listen themselves, and also how to use this knowledge in "difficult" one-on-one conversations.Click for more information... Dr. Dilip Abayasekara Dr. Dilip Abayasekara, A.S. is a professional speaker, trainer, and speech coach. His focus, through his training company, Speaker Services Unlimited, is to help people discover their own genius and find their path of fulfillment. Dr. Abayasekara has helped many people discover their "new eyes" through his seminars in the areas of communication, creative thinking, relationship building, customer service, leadership and spirituality.Click for more information...

How to Think Like Leonardo da Vinci This dynamic, highly-interactive program brings da Vinci's genius to life through fascinating biographical and historical information, setting the stage for an introduction to seven principles for thinking "a la Leonardo." Participants will learn how to cultivate creativity every day, balance analysis with imagination, sustain continuous learning, embrace ambiguity and uncertainty, apply "systems thinking" to problem solving, and nurture creativity and innovation in the workplace.Click for more information... Mr. Michael Gelb Mr. Michael Gelb ignited the current fascination with all things da Vinci with his How to Think Like Leonardo da Vinci: Seven Steps to Genius Every Day. Mr. Gelb leads seminars for organizations such as BP, Merck, IBM, Microsoft, DuPont, and KPMG. He brings more than 25 years of experience as a professional speaker, seminar leader and organizational consultant to his diverse, international clientele.Click for more information...

Increasing Accountability Through Candor and Constructive Confrontation This practical seminar develops skills for planning, leading, and following up on Candor Conversations about expectations and agreements. We tackle both the smoother, preventive discussions around clear upfront Agreements, as well as the most stressful of work discussions - Constructive Confrontations. We'll provide antidotes for someone repeatedly breaking an agreement - instead of giving up, blowing up at the person, or burying the issue.Click for more information... Dr. Rick Brandon Dr. Rick Brandon has 30 years of performance improvement experience and has educated over 100,000 people in workshops and speeches. He owns Brandon Partners, offering workshops on corporate politics and managerial motivation. Dr. Brandon earned a Ph.D. in counseling at the University of Arizona, an M.A. in education from St. Lawrence University, and a B.A. in psychology from Case Western Reserve.Click for more information...

Increasing Human Effectiveness This program will help business leaders (1) set the stage for improved customer service and satisfaction metrics; (2) utilize organizational culture to improve business productivity and profitability; (3) Increase personal resilience and organizational adaptability in times of transition; (4) develop a culture of accountability and excellence at all levels; and (5) significantly raise both employee and manager climate survey scores.Click for more information... Mr. Paul Meshanko Mr. Paul Meshanko is an author, professional speaker and seminar leader with over 15 years of adult education experience. His speaking themes revolve around organizational culture, workplace diversity, personal performance, change management, teambuilding, time management and work-life balance. His latest book, Conversations on Success, was released in May 2005.Click for more information...

Increasing Your Personal Effectiveness Today's rapidly changing workplace requires managers to leverage the talents and brain power of their team members. This energizing, highly interactive session will provide you with practical tips, tools, and proven strategies for developing powerful interpersonal skills. You will learn how to fulfill the potential of yourself and your team members, increase the level of trust, boost morale, and build a peak performance workplace.Click for more information... Dr. Wolf Rinke Dr. Wolf Rinke is the author of 12 books, including Winning Management: Six Fail-Safe Strategies for Building High Performance Organizations. He is an Adjunct Professor at John Hopkins University and President of Wolf Rinke Associates, a management consulting and training firm whose client list includes such major organizations as ARAMARK, Bristol-Myers Squibb, Delta Airlines, Marriott, Motorola and Warner Bros.Click for more information...

Influence and Action As a leader, you will be expected to influence others, including your team, your superiors, and managers in different departments, as you build support for change and implement new programs. This seminar will examine the qualities and skills of leaders who get "extraordinary" things done under tight time and resource constraints. We will discuss how to get people to embrace change, how to build trust and credibility, how to manage the politics of relationships, and how to inspire those around you to follow your lead.Click for more information... Dr. Robert Bies Dr. Robert Bies (Ph.D., Stanford University) is Professor of Management and Founder of the Executive Master's in Leadership program at the McDonough School of Business at Georgetown University. His current research focuses on leadership and the delivery of bad news, and revenge in the workplace. He has received the Best Teacher award at Northwestern University's Kellogg Graduate School of Management.Click for more information...

Influence and the Art of Persuasion Expand your reach and vision beyond the boundaries of your own efforts! Achieve your objectives with the assistance of others! Develop your skills, confidence and determination as you explore the amazing designs and practical patterns of the Art of Persuasion. In this seminar, you will learn to approach people with an ability to hear what has not been said, an awareness of what moves and motivates, a determination that what gets communicated is exactly what you intend, and the confidence to get it across in a compelling and meaningful way.Click for more information... Dr. Rick Kirschner Dr. Rick Kirschner (TheArtofChange.com) is a best-selling author and respected authority who offers a powerful approach to dealing with change and communication that unlocks creativity, enhances teamwork and leadership, increases commitment, service and innovation. He is the coauthor of the international bestseller, Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst, Life By Design, and Love Thy Customer.Click for more information...

Influencer Through engaging exercises, informative and entertaining videos, and application to your own pressing issues, you'll not only learn methods you can apply almost anywhere, but you'll learn (1) how to identify a handful of vital behaviors that, if routinely implemented, will achieve results; (2) how to diagnose sources of influence that are responsible for your current behaviors and results; (3) how to skillfully use influence techniques to replace undesirable behaviors with desirable ones; and (4) most intriguing of all, how to change minds.Click for more information... Mr. Al Switzler Mr. Al Switzler is a partner in and cofounder of VitalSmarts, LLC, a worldwide training and management consulting firm. He currently teaches in several programs at the Executive Development Center at the University of Michigan. His recent book, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, was for many weeks the #1 bestseller in Corporate America.Click for more information...

Innovate Like Edison! Personal success and fulfillment requires you to learn how to think like an innovator; and innovation is now more important than ever. This program introduces Edison's Five Competencies of Innovation. They are: (1) Solution-Centered Mindset; (2) Kaleidoscopic Thinking; (3) Full-Spectrum Engagement; (4) Master Mind Collaboration; and (5) Super-Value Creation. Each competency will be brought to life with specific, practical "take-home" applications. This program is readily adaptable to specific organizational challenges.Click for more information... Mr. Michael Gelb Mr. Michael Gelb ignited the current fascination with all things da Vinci with his How to Think Like Leonardo da Vinci: Seven Steps to Genius Every Day. Mr. Gelb leads seminars for organizations such as BP, Merck, IBM, Microsoft, DuPont, and KPMG. He brings more than 25 years of experience as a professional speaker, seminar leader and organizational consultant to his diverse, international clientele.Click for more information...

Innovative Thinking for Extraordinary Outcomes Successful organizations operate on the edge of chaos and embrace risk, error, and ambiguity, while practicing strategies that reduce the need for doing, undoing, and redoing. You will learn key strategies and practical tools to give you the adaptive capacity to work creatively with change and uncertainty. We will discuss strategies for tapping the human potential for creative thinking, from the inception of ideas to their transformation into practical business strategies and innovations.Click for more information... Dr. Iris Firstenberg Dr. Iris Firstenberg is an Adjunct Professor of Psychology, UCLA and Adjunct Professor of Management at the UCLA Anderson School. She teaches courses on problem solving, decision making, and innovative thinking in both the psychology department and MBA programs. In UCLA Anderson Executive Education programs, Dr. Firstenberg has taught for many years and is consistently one of the most highly rated instructors.Click for more information...

Integrating Personal and Organizational Power This seminar looks at how and why some managers step forward to achieve the outcomes we want while preventing those we don't want. Participants will examine six stages of personal power and learn how exemplary leaders develop and use these stages during their careers. Participants will quickly be able to apply this model to achieve more effective personal and organizational results.Click for more information... Dr. Delorese Ambrose Dr. Delorese Ambrose is founder of Ambrose Consulting & Training, LLC, a firm dedicated to personal mastery and organizational effectiveness. She is author of three books: Leadership: the Journey Inward, Healing the Downsized Organization and, Making Peace with Your Work: An Invitation to Find Meaning in the Madness.Click for more information...

Keeping People Engaged and Motivated in This Age of Instability This program will focus on the key leadership skills necessary for you and your team to survive - and, yes, even thrive - in this age of instability. Specifically, this session focuses on strategies and techniques for communicating more effectively in times of change, including better ways to deliver bad news and ways to keep team performance strong in the face of adversity. We will identify motivational techniques that can sustain and energize your people - and yourself - in the most difficult of times.Click for more information... Dr. Robert Bies Dr. Robert Bies (Ph.D., Stanford University) is Professor of Management and Founder of the Executive Master's in Leadership program at the McDonough School of Business at Georgetown University. His current research focuses on leadership and the delivery of bad news, and revenge in the workplace. He has received the Best Teacher award at Northwestern University's Kellogg Graduate School of Management.Click for more information...

Key Skills for Managing Across Borders (NOTE: Participants are asked to complete online prework for this session.) What management and leadership skills are required to build a global network that is humming with the electricity of human ideas, energy, and customer satisfaction? How can we transform our individual behavior patterns, team practices, and organizational systems for global success? This program draws on input from thousands of global managers and expatriates, sharing recommendations for success and providing participants with an opportunity to reflect and to plan their own global futures.Click for more information... Dr. Ernest Gundling Dr. Ernest Gundling is author of The 3M Way to Innovation: Balancing People and Profits, as well as numerous articles and a new book entitled, Working GlobeSmart: 12 People Skills for Doing Business Across Borders. Dr. Gundling is a co-founder of Aperion Global. He holds a Ph.D. from the University of Chicago and is currently a Lecturer at the Haas School of Business at the University of California, Berkeley.Click for more information...

Leading vs. Managing Effective leaders empower people in a way that prompts them to take ownership for their role and responsibility for their actions. Leaders also know what they need to do to get people to respond to them. What do successful organizations do to create in their people the ability to take ownership? How do leaders move from managing to leading so that people will follow? This session will not only give an insight into what successful organizations do, but will give practical tips on how to achieve it.Click for more information... Mr. Paul Bridle Mr. Paul Bridle's work is now devoted mainly to developing people to build successful organizations in his specialized area 'Leadership'. He has spent 17 years independently researching global best practices. Mr. Bridle is the author of Leadership; The Never Ending Story, Question Your Thinking, and Things I Have Learnt from my Father/Son.Click for more information...

Leveraging Collaborative Partnerships Leaders must influence, negotiate, and build collaborative partnerships to achieve best results in a competitive global environment. Using inspiring and practical stories and case studies, this highly energizing and interactive session will explore what successful leaders must do to create and optimize partnerships that tap into the full intelligence of all levels of the organization. Participants will also learn how to align with stakeholders to achieve and execute beyond expected results in a timely and cost effective manner.Click for more information... Ms. Nicole Schapiro Ms. Nicole Schapiro was described by The New York Times as "a role model for all people who want to succeed and are not afraid of the odds." Before the age of 30 she became the first woman senior vice-president of Sales and Marketing at Citicorp in New York. She is now president of Nicole Schapiro & Associates, which designs and delivers training programs and offers organizational development consulting. Click for more information...

Managing Competing Demands The objectives of this dynamic, interactive session are to help participants: (1) develop a clear picture of the Work-Life Balance they would like to achieve; (2) identify obstacles that stand in the way of achieving their desired balance; (3) develop a repertoire of action strategies and tools for overcoming current obstacles and any that may arise in the future; and (4) develop their own personal action plan which is concrete, practical and achievable.Click for more information... David Posen, M.D. David Posen, M.D. is the author of three best-selling books: Always Change a Losing Game, Staying Afloat When the Water Gets Rough and, most recently, The Little Book of Stress Relief. Dr. Posen has spoken widely to education, government, business and professional groups across North America.Click for more information...

Managing High Performance Teams In this session, participants will look at why all teams are vulnerable to losing their vitality. We will look at the best methods of revitalizing a team, with the focus of the day on answering key questions related to the people, structure, environment, goals, and processes. Attention will be paid to how trust is developed and destroyed, and how members confront and resolve interpersonal and team conflict. Targeted tools will be reviewed to enable participants to leave the program with a comprehensive plan to revitalize a team.Click for more information... Dr. Judith Segal Dr. Judith Segal is the Founder of the J. Segal Company. She consults, gives seminars and organizes programs in Human Relations and Communication, throughout the United States and Canada. She specializes in team building, conflict resolution, communication, mediation and facilitating organizational change.Click for more information...

Managing Me The opportunities for growth both for the organization and the leader include a need to clearly identify one's strategic differentiation; a focus on the specific needs of others (one's personal and organizational market); and the clarity, priority and integration of personal and organizational values. Appropriate focus on these critical questions enables productivity and efficiency while also avoiding commitment overload for the individual leader, those they lead and their organizational overall.Click for more information... Dr. Stacy Jackson Dr. Stacy Jackson is an Associate Professor in the Economics, Management and Accounting Department of Hope College. He also teaches the core leadership course of the Executive MBA program at the University of Michigan's Ross School of Business where he serves as an Adjunct Professor of Organizational Behavior.Click for more information...

Managing Tough Conversations Whether your tough discussions involve an underperforming employee, a union rep, an over budget vendor, or an irate customer, your ability to navigate the rough waters towards a win/win is crucial to your personal and organizational success. At this highly interactive workshop you will learn how to properly prepare for the discussion; how to manage your stress before and after; how to reframe blame statements so the conversation can move forward; how to manage both your own and the other person's emotions; and much more. Click for more information... Dr. Christian Jensen Dr. Christian Jensen, Founder of The Dan Group, is an internationally known executive coach, management consultant and seminar leader with over 28 years of experience in the field of personal and professional development. Since 1969, over 200,000 people have attended his seminars to enhance their abilities in one-to-one communications, listening, leadership, management, and selling effectiveness.Click for more information...

Managing Uncertainty The uncertainties we face often obscure the best, most exciting opportunities available to us. Seeing beyond such uncertainties requires a very different approach to project management and implementation. Dr. Pearson's workshop will teach you how to: (1) develop and analyze multiple project scenarios; (2) craft nimble strategies with just the right amount of flexibility; (3) implement those strategies using an options approach; and (4) make real-time adjustments through dynamic monitoring.Click for more information...