Achieving Extraordinary Outcomes Successful organizations operate on the edge of chaos and embrace risk, error, and ambiguity, while practicing strategies that reduce the need for doing, undoing, and redoing. You will learn key strategies and practical tools to give you the adaptive capacity to work creatively with change and uncertainty. We will discuss strategies for tapping the human potential for creative thinking, from the inception of ideas to their transformation into practical business strategies and innovations.Click for more information... Dr. Iris Firstenberg Dr. Iris Firstenberg is an Adjunct Professor of Psychology, UCLA and Adjunct Professor of Management at the UCLA Anderson School. She teaches courses on problem solving, decision making, and innovative thinking in both the psychology department and MBA programs. In UCLA Anderson Executive Education programs, Dr. Firstenberg has taught for many years and is consistently one of the most highly rated instructors.Click for more information...

Achieving Rapid Performance Improvement This seminar will explore how managers approach the process of change and guide them through a systematic analysis of how to accelerate real and rapid performance improvement. This dynamic hands-on and interactive learning experience will establish the numerous similarities between Rapid Performance Improvement and a Two-Minute Drill in American football. This parallel creates a powerful metaphor for leaders to make successful change happen faster.Click for more information... Dr. Clinton Longenecker Dr. Clinton Longenecker has recently been described by Career Publications as, "one of the top motivational speakers in the U.S. who can blend cutting edge research, common sense, humor and conviction into a real and inspiring call for better performance that can help us all!" His teaching and research interests are in leadership, organizational success, and all facets of performance improvement.Click for more information...

Acquiring the Leadership Attributes that Build High Performance Today's organizations need leaders that can drive the business, lead the people and lead themselves. This session will examine the needs of the business, what people want from their leader and what qualities a leader has to motivate themselves. Participants will be able to assess themselves and identify the areas they need to develop to be more effective.Click for more information... Mr. Paul Bridle Mr. Paul Bridle's work is now devoted mainly to developing people to build successful organizations in his specialized area 'Leadership'. He has spent 17 years independently researching global best practices. Mr. Bridle is the author of Leadership; The Never Ending Story, Question Your Thinking, and Things I Have Learnt from my Father/Son.Click for more information...

Aerobics for the Mind This session will provide an "operator's manual" for the mind. Through innovative concepts and techniques, you will learn to achieve higher levels of creativity, clearer thoughts, increased concentration, and more concise communications. We will examine how Mind Mapping can lead to improvements in your mental abilities. We will discuss simple techniques for remembering names, facts, and figures, and we will explore how to apply the methods used by the great minds in the business, sport and creative worlds.Click for more information... Mr. Tony Buzan Mr. Tony Buzan has written over 80 books, including The BrainSmart Leader and The Mind Map Book, making him the BBC's best-ever-selling international author. His work has been published in 100 countries and 30 languages. He is a former Editor of The International Journal of MENSA, Founder of The Brain Trust, and originator of Mind Maps®. Mr. Buzan has also worked with numerous Fortune 500 organizations.Click for more information...

Aligning the Key Elements that Drive Performance Today's leaders are faced with a daunting challenge: maintaining performance and profitability while at the same time evolving their organizations to accommodate the new structures and technologies demanded by the networked economy. This highly interactive workshop will help leaders to assess their personal readiness - and that of their organization - to take advantage of the opportunities presented in today's unprecedented environment of change and innovation.Click for more information... Dr. Albert Vicere Dr. Albert Vicere is Executive Education Professor of Strategic Leadership at Penn State and President of Vicere Associates Inc., a global consulting firm. An award winning teacher and researcher, he is a recipient of the IMS Distinguished Faculty Award and was recently profiled as a "next wave leadership guru" by Business Horizons magazine. Author of more than 70 articles, his latest book is Leadership by Design.Click for more information...

Authentic Leadership for Women Influential and successful leaders like Eleanor Roosevelt or Washington Post publisher, Katharine Graham, were true to their core values and beliefs. They led through personal conviction, gaining power beyond their formal authority. Participants will examine their personal value propositions, assess their strengths and identify their leadership style. Questions and practice sessions will focus on leadership challenges drawn from participants' experience. Participants will leave this session empowered to be authentic leaders.Click for more information... Ms. Robin Gerber Ms. Robin Gerber's books are used in leadership development courses and corporate programs across the United States. She is also a lawyer and senior faculty for the Gallup Organization, and a senior fellow in Executive Education at the Robert H. Smith School of Business, University of Maryland, College Park. She is a national commentator on women, leadership and politics.Click for more information...

Becoming a Master Collaborator This program introduces a dynamic approach to collaboration: Collaborative Competition™, which is founded on the principle that competition can be an opportunity to learn, evolve and excel - and it can be a collaborative experience. Collaborative Competition™ originated in competitive sports where athletes form alliances with diverse colleagues, and it has been proven equally effective for leaders in all industries as a core strategy for enhancing performance and team results.Click for more information... Ms. Kathryn Mayer Ms. Kathryn Mayer has a proven 20-year track record of coaching business professionals, guiding companies through transformative change, and designing programs to transition professionals into new roles, develop leaders, enhance team dynamics, strengthen core competencies, and change behavior.Click for more information...

Becoming the Leader Others Want to Follow Change is occurring at a blistering pace, leaving many businesses unprepared. Wave after wave of technological breakthroughs have revolutionized entire industries overnight. Unprecedented financial gyrations have rocked the global economy. Competition in global markets is growing fiercer by the day. To stay ahead of the curve, leaders and organizations need exemplary skills, tools and perspectives to build an organization, culture and leadership team that encourages, recognizes and rewards high performance.Click for more information... Dr. Michael Winston Dr. Michael Winston with almost thirty years of cutting-edge experience as a business leader, change agent and organization strategist, has been in the "eye of the storm" in businesses going through massive transformation. Named one of the top business "thought-leaders" year after year, Dr. Winston challenges managers to embrace change, to innovate, not imitate, and to lead from the heart.Click for more information...

Breakthrough Ideas This session will explore a break-through way of looking at strategy and focus on how we actually learn to think strategically. Four key issues are addressed in this seminar: Why do organizations need strategic thinkers? What is a strategic thinker? Who is a strategic thinker? And how can strategic thinking be developed? You'll learn to re-define your thinking about strategy and practice some techniques for becoming more agile and innovative in your thinking about strategy. Click for more information... Dr. Julia Sloan Dr. Julia Sloan, author of the definitive book Learning to Think Strategically, is widely recognized for her pioneering work in the application of complex cognitive theory to everyday global strategic thinking practice. Her work draws upon more than two decades of her own expatriate corporate experience working on strategy to align the business agenda with prevailing economic, cultural and social issues.Click for more information...

Building and Sustaining High-Performance Teams The High Performing Teams program is designed for team members seeking to increase their available skill set, team leaders seeking to move their team to a higher level of performance, and senior executives with an interest in expanding teamwork throughout their organization. Participants will learn to reduce coordination costs and improve effectiveness of team decisions, recognize and overcome common group decision-making biases, and align team efforts with client and organizational demands.Click for more information... Dr. John Austin Dr. John Austin is a Faculty Member and Senior Consultant for Decision Strategies International (DSI). Dr. Austin is a thought leader in the areas of team leadership, knowledge transfer in teams, and organizational change implementation. His research on knowledge-based decision making teams is widely cited in the academic literature as is his work on the strategic actions of internal change agents.Click for more information...

Building Resilience and Agility for Challenging Times Balancing work and personal life in a 24-7 environment amidst tumultuous corporate change is no small task. Leaders who build their personal resilience are able to rise above the chaos, creating a means for maintaining drive and stamina while finding opportunities to relax, restore and rejuvenate. This is a must-attend session for leaders who want to increase their personal energy, focus and performance. You will also gain techniques for translating personal practices into team synergy and results.Click for more information... Dr. Jan Ferri-Reed Dr. Jan Ferri-Reed is a seasoned consultant and President of KEYGroup®, a 28-year Pittsburgh-based speaking, education and assessment firm. She has presented a variety of programs to thousands of managers and employees in a diverse range of organizations across the globe. She provides guidance, wisdom and wit to leaders who want to create productive and profitable workplaces.Click for more information...

Building Trust This dynamic, highly-interactive and informative program will help you learn specific principles and methods to build and rebuild trust, and concrete strategies that will help you engage employees, improve performance and successfully navigate change. Trust is the foundation of effective relationships which make both individuals and businesses successful and it can be damaged and eroded in many unintended ways.Click for more information... Dr. Dennis Reina Dr. Dennis Reina is co-founder and President of The Reina Trust Building Institute, Inc. focusing on Research and Operations. He is viewed worldwide as an authority on trust. Dr. Reina developed the original Reina Trust & Betrayal Model®, the series of trust-measuring surveys, and many of the Trust Building® tools and resources that the Institute offers.Click for more information...

Business Strategies to Build and Sustain Your Competitive Advantage All companies in all industries are facing rapid change that will uproot their traditional strategies and sources of competitive advantage. This workshop will help you discover new ways to sustain and renew organizational competitiveness. We will examine how changing industry structure and cutting-edge technologies are transforming the way that firms compete. We will develop an "ecosystem" perspective of strategy, enabling managers to explore and create new sources of advantage.Click for more information... Dr. David Lei Dr. David Lei is Associate Professor of Strategy and Entrepreneurship at the Edwin L. Cox School of Business at Southern Methodist University in Dallas, Texas. He has taught classes on competitive strategy, strategic alliances, innovation, managing in high-technology industries and organization design to a variety of participants across different MBA programs and executive education seminars.Click for more information...

Championing Your Ideas at Work Successful advocates know how important it is to clearly communicate their ideas, how their reputations shape how people respond to their ideas, how they need to build partnerships and alliances with others in getting ideas adopted, how they must "pre-sell" any idea long before formal meetings, and how to be persuasive and influential in meetings. We will discuss new research on each of those topics - research that offers you interesting and surprising ways to champion innovations in your organization.Click for more information... Dr. John Daly Dr. John Daly is the Liddell Professor in the College of Communication, Distinguished Teaching Professor, and Texas Commerce Bancshares Professor of Management at the University of Texas at Austin. He teaches graduate and undergraduate courses on topics such as interpersonal communication, organizational behavior, advocacy and persuasion, and customer loyalty.Click for more information...

Corporate Women Developing the high potential of women requires a new paradigm for understanding leadership, power and influence, along with a reassessment of the effectiveness of male and female skills in a changing environment. As a result of the examination of key issues, a new paradigm for efficacy emerges. Participants will explore new strategies for achieving leadership, power and influence by integrating a balanced and flexible use of the leadership skills necessary for success.Click for more information... Ms. Pauline Lyttle Ms. Pauline Lyttle is co-author of the book Why Jenny Can't Lead: Understanding the Male-Dominant System, and is Founding Principal of the Lyttle Jansen Group, a consulting firm specializing in problems of workforce diversity, team building, retention and gender politics. She consults internationally for organizations in both the private and public sectors.Click for more information...

Creating a Climate of Courage This session focuses on what every leader can do within their organization to build leadership courage from the C-suites to the front lines which will address both customer needs and employee needs. Participants will learn the latest techniques for encouraging leadership courage in others (and to develop it themselves). Participants will learn how to apply key concepts, and create an organization that responds to change with flexibility and success.Click for more information... Ms. Cindy Solomon Ms. Cindy Solomon is an internationally recognized speaker, writer, executive coach and consultant in the fields of customer service, customer loyalty, employee retention and leadership development. Her best selling program, "Creating a Culture of Courage: The New Leadership Challenge" has been heard by thousands of leaders around the world.Click for more information...

Creating a Workplace that Gets Results This highly interactive workshop will focus on how we can manage differences in open and honest ways without conflict or argument. Shay McConnon combines academic theory and practical experience to bring fresh insights to work and domestic relationships with lots of humour and audience participation. This high energy, content rich workshop is packed with practical, workable ideas. Delegates will take away new approaches and imaginative solutions they can use immediately.Click for more information... Mr. Shay McConnon Mr. Shay McConnon is a psychologist who has developed his career in the educational and business sectors. He is the Founding Director of People First Limited., an international training and consultancy group that specializes in people issues. He is the creator of "An Even Better Place to Work," the worlds first online culture change programme.Click for more information...

Creating and Managing Successful Internal and External Business Alliances The participants will role play and examine real life issues within their own organization, and can apply the tools to both internal and external relationships. Common issues such as compatibility, differences in decision making approaches, communication, conflict resolution and more are addressed for attendees who are in management as well as those who are in the middle of the organization and often have little choice as to who they can partner with, whether internal or external.Click for more information... Ms. Larraine Segil Ms. Larraine Segil is a Partner and Director of the Board at Vantage Partners, a consulting firm with expertise in building competency in both internal and external relationship management. She is the author of numerous books, including: Intelligent Business Alliances, Fast Alliances.com: Power Your E-Business, Dynamic Leader, and her latest book, Measuring the Value of Partnering, is the first on Alliance Metrics.Click for more information...

Critical Decision Making Through fascinating examples from history, including the Bay of Pigs, Cuban Missile Crisis, and the tragedy on Mount Everest, this workshop will explore the following: the five myths of executive decision making; how to foster open debate; how to achieve "diversity in counsel, unity in command"; how to move to closure: overcoming the inability to decide; avoiding "analysis paralysis" and other pitfalls; how to gain the whole-hearted commitment to act; and how to address hidden doubts that could undermine your final decision.Click for more information... Prof. Michael Roberto Prof. Michael Roberto is the Trustee Professor of Management at Bryant University in Smithfield, RI, where he teaches leadership, managerial decision-making, and business strategy. His book, Why Great Leaders Don't Take Yes For An Answer, was named one of the top 10 business books of 2005 by The Globe and Mail, Canada's largest daily newspaper.Click for more information...

Critical Thinking With the increasing speed, complexity and data availability in today's competitive environment, superior decision skills are more important than ever. This workshop will help you improve your decision making skills by offering behavioral insights into how people actually think and make decisions. It then teaches the advanced critical thinking skills and creative strategies needed to manage unfamiliar, highly complex problems or decisions that involve significant uncertainty.Click for more information... Dr. Kathy Pearson Dr. Kathy Pearson is an adjunct associate professor in the Operations and Information Management Department at The Wharton School. She has taught Operations Management in the MBA program and Executive Master's of Technology Management programs as well as Probability and Statistics, Simulation Modeling, and other courses for the department and the University of Pennsylvania.Click for more information...

Dealing with Difficult People Dealing with people at their worst is something we all do everyday, but that doesn't make it any easier. In this humorous, informative seminar, Dr. Kirschner shows you how to take the pain out of dealing with problem people by revealing the attitudes and behaviors that will help you solve people problems. This presentation shifts the focus from being reactive to proactive, from struggling with people to building relationships with them, from seeing what's wrong to doing what is right.Click for more information... Dr. Rick Kirschner Dr. Rick Kirschner (TheArtofChange.com) is a best-selling author and respected authority who offers a powerful approach to dealing with change and communication that unlocks creativity, enhances teamwork and leadership, increases commitment, service and innovation. He is the coauthor of the international bestseller, Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst, Life By Design, and Love Thy Customer.Click for more information...

Dealing with Difficult People To help participants increase their communication flexibility, this session will focus on the three keys to unlocking successful communication. First, we will consider what motivates people to behave the way they do. Second, we will explore the communication skills we use unconsciously with people who get along with us, and then learn how to consciously use those skills with difficult people. Finally, we will see how to deal with 10 types of behavior that make certain people unbearable to work with.Click for more information... Dr. Richard Brinkman Dr. Rick Brinkman is the developer of Conscious Communication™ trainings and the principle of Rick Brinkman Productions, Inc, a training and development company. He is author of numerous books including the international bestseller published by McGraw Hill, Dealing With People You Can’t Stand, How to Bring Out the Best in People at Their Worst, which has been translated into 15 languages.Click for more information...

Delivering Positive Criticism Recent research suggests that criticism is perhaps the most powerful and neglected business skill, that it causes more conflicts at work than disputes over power, pay, and promotion, and that most of us are inept at giving and taking criticism productively. This intense program will focus on how to transform the necessary exchange of criticism from a taboo act and a destructive and demoralizing encounter into a positive, motivating, mutually beneficial experience that encourages trust, heightens self-esteem, and boosts productivity.Click for more information... Dr. Hendrie Davis Weisinger Dr. Hendrie Davis Weisinger is the author of Emotional Intelligence at Work, Nobody's Perfect, Anger at Work, and The Power of Positive Criticism. He teaches executive education at New York University, Massachusetts Institute of Technology, and the Wharton School at the University of Pennsylvania. He has been a guest expert on over 300 television and radio shows.Click for more information...

Developing Leadership Charisma The most capable don't always succeed; the ones who project their ability do. You can be the brightest in your business specialty and produce measurable results, but if you aren't consistently effective with people, it is very difficult to project your influence. In this seminar you'll acquire new tools to develop your own style of strong and directive executive effectiveness and leadership. You'll learn how the best think, act, and relate to others on a whole new level - to both get pulled up from above and pushed up from below.Click for more information... Ms. Debra Benton Ms. Debra Benton, author of Executive Charisma (McGraw-Hill) is an executive coach and international speaker. Her clients include standout companies like Pepsi, Hewlett-Packard, IBM, Kraft, McKinsey & Company, and Lockheed-Martin. Benton is regularly featured in Fortune, The Wall Street Journal, The New York Times, and has appeared on CNN, Today Show, Good Morning America, and the CBS News with Diane Sawyer. She is the president of Benton Management Resources Inc, in Ft. Collins, Colorado.Click for more information...

Developing Resilience Skills for Life and for Work In this session you will learn 7 skills to change your thinking for greater resilience. You will receive a personal profile of your strengths and weaknesses across the 7 inner strengths that make up resilience. This will direct your learning in the session as you practice the resilience skills. This skill set has been used successfully by thousands of corporate managers to improve performance, positively impact the bottom line, relieve stress, and to ease tensions between work and home.Click for more information... Dr. Andrew Shatté Dr. Andrew Shatté is a Managing Director at Adaptiv Learning Systems, a company that specializes in measuring and training in resilience. Dr. Shatté is in high demand as a speaker. He has delivered over 1,000 keynote speeches and addresses to large corporate audiences over the last decade. Dr. Shatté is co-author of "The Resilience Factor," released by Random House in October, 2002.Click for more information...

Driving Business Results This session will explore the impact of finance in decision making and in the development of strategic initiatives. Understanding the role of profitability, cash flow, risk, cost drivers, etc., in creating firm value will be emphasized. Also, significant emphasis will be placed on how the non-financial manager can utilize financial information through a teamwork approach to decision making. The role of cost drivers and strategic cost analysis in a Value Based Management system will also be discussed.Click for more information... Dr. Thomas Monahan Dr. Thomas Monahan is the John M. Cooney Professor of Accounting and former Dean of the Villanova University School of Business. He has published numerous articles on various topics including cash flow analysis, capital budgeting, inflation accounting, and strategic planning. Dr. Monahan has consulted for, and conducted programs for, over 50 major organizations around the world.Click for more information...

Emotional Intelligence This workshop offers a fresh and engaging look at emotional intelligence (EI). After exploring some of the theory behind EI, over the course of the day, participants will form small groups and examine, from a personal perspective, the core traits and capabilities that are part of EI. In these exercises participants will try to explore their own strengths and weaknesses in relation to the various components of EI, such as emotional self-awareness and empathy.Click for more information... Dr. Jan Derksen Dr. Jan Derksen has an extensive experience examining issues in psychological assessment, the diagnosis of personality disorders and adapting questionnaires. About these and other clinical psychological subjects he has authored and co-authored 28 books and more than 160 articles (Dutch and English language). He has also written numerous columns for journals and magazines.Click for more information...

Everyone Negotiates The objectives of this program are to provide participants with an understanding of negotiation and what makes a negotiator successful; to give participants the behavioral tools, strategies and tactics needed to create a win-win outcome; and, finally, to improve the negotiation skills of participants through an in-depth negotiation exercise where they will negotiate a work-related situation.Click for more information... Mr. Peter Stark Mr. Peter Stark has been inspiring audiences for over fifteen years. He is president of Peter Barron Stark & Associates, and specializes in helping organizations "build a culture where employees love to come to work and customers love to do business. His popular book on negotiation skills, It's Negotiable, was selected as a book of the month by Fortune magazine.Click for more information...

Finding New Paths to Growth In a world whose course is uncertain, how can a corporation or business capture a disproportionate share of the future value to be created as their industry evolves? This is the key strategic challenge for corporate and business leaders. The objective of this one day seminar will be to explore the ways in which US or European based businesses attempt to meet this challenge. The seminar will be positioned at the intersection of strategy, leadership and finance, and will rely heavily upon the exploration of best practices.Click for more information... Prof. Maurice Saias Prof. Maurice Saias is professor at the department of strategy at the Institut d'Administration des Entreprises, Aix-en-Provence, France, where he previously served as dean. He has held teaching positions at Insead, the University of Texas at Austin and UCLA. He has consulted for Kodak, Allied Signal, Hewlett-Packard, IBM, Bertelsmann, Philips, Shell, BP, Sanitech, Metra, Schneider and Michelin. Described by the Financial Times as one of the 10 leading strategy gurus in Europe, Dr. Saias is a provocative, challenging and entertaining educator.Click for more information...

Fired-Up Leadership Sharing knowledge integrated from research in multiple fields, including neuroscience, organizational behavior, psychology, sociology, history and his firm's proprietary research Mr. Stallard describes the "The Connection Culture" that every organization needs to thrive for sustained periods of time. During this session, you will learn: what motivates individuals to give their best efforts; the six human needs to thrive; the five elements of a Connection Culture; and best practices of individuals who create Connection Cultures.Click for more information... Mr. Michael Lee Stallard Mr. Michael Lee Stallard is a leading authority on leadership and teams as they relate to employee and customer engagement. He is the co-founder, president and CEO of E Pluribus Partners, a consulting firm that specializes in helping leaders create "Connection Cultures" to form strong bonds among the management, employees and customers of an organization.Click for more information...

From Idea to Execution Forces such as the advance of technology, globalization, demographic change, and regulatory change are creating opportunities for reinventing the rules of the game in all corners of the economy. To sustain growth, and sometimes just to survive, long-established organizations must create, grow, and profit from entirely new business models. This program will prepare managers for leading, supporting, or managing within high-growth-potential new businesses within established organizations.Click for more information... Mr. Chris Trimble Mr. Chris Trimble is an expert in innovation and execution. He is the co-author of "Building Breakthrough Businesses Within Established Organizations," the lead article in the May 2005 Harvard Business Review, and Ten Rules for Strategic Innovators - from Idea to Execution, published by the HBS Press in December 2005. Mr. Trimble is a frequent speaker on the topic of innovation.Click for more information...

Get the Most from Your 'B' and 'C' Players While Developing Your High Performers This program will focus on strategies and tactics for coaching two key employee groups found in every organization: the 'high-potentials' and the 'B and C' players. High potential employees have different needs than the B and C players on your team. This session will focus on how to coach, motivate and develop each individual on your team for maximum effectiveness. Participants will learn systems and methods to develop high potentials for current and future success. We will also analyze coaching techniques designed to get the most from B and C players. Attendees will learn how to apply these concepts to engage and motivate every member of your team.Click for more information... Mr. Bill Hawkins Mr. Bill Hawkins specializes in leadership effectiveness and organizational change. In association with the Alliance 4 Strategic Leadership: Coaching and Consulting, he has conducted leadership training in over twenty Fortune 500 companies in seventeen countries. Listed in Who's Who in International Business, Bill is a contributing author in the Peter Drucker Foundation book The Organization of the Future.Click for more information...

Getting Breakthrough Results In this workshop you will practice new ways to think, and to apply these techniques to a current challenge you're facing. We'll begin by clearly defining a specific business result you would like to achieve in the next 90 days. It could be resolving a problem, leveraging an opportunity, or promoting an innovation. Then, through a variety of different exercises - carefully balanced between group work and individual reflection - you'll practice 10 techniques for advancing your result.Click for more information... Mr. Paul Hellman Mr. Paul Hellman is an author, speaker, consultant, and a recognized expert in breakthrough thinking & communication. He is the president of express potential® and author of Naked at Work: How to Stay Sane When Your Job Drives You Crazy (Penguin) and Ready, Aim, You're Hired! (Amacom).Click for more information...

Getting Positive Results from Difficult Conversations Executives and managers in this fast-paced and challenging environment face Difficult Conversations every day. Conflicts that fester dampen productivity, destroy teamwork, impact morale, distort decision-making, and damage the bottom line. Based on fifteen years of work at the Harvard Negotiation Project, this workshop provides a framework for understanding why some of our most important conversations are so hard, examines the common mistakes we all make, and offers a step-by-step method for handling them with less anxiety and better results.Click for more information... Ms. Sheila Heen Ms. Sheila Heen is a principal at Triad Consulting Group and a Lecturer on Law at Harvard Law School. She specializes in particularly difficult negotiations. She is co-author of the New York Times Business Bestseller, Difficult Conversations: How to Discuss What Matters Most (Penguin 2000), as well as articles, several book chapters, and many of the teaching materials used at Harvard and across the negotiation field.Click for more information...

Getting Things Done Organizing your objectives and commitments is a basic requirement for effective work. However, most models for doing this do not stand up to the speed, volume and intensity of transactions of sophisticated professionals. This workshop will define a workable method for "clearing the decks": freeing up your attention to maintain strategic focus, balance and creative thinking, and as a means of ensuring that things really get done.Click for more information... Mr. Danny Bader Mr. Danny Bader joined The David Allen Company after a successful career at MBNA, where he was responsible for the management, development, and delivery of programs to all levels of leadership. Referred to as "a natural born facilitator", his energy, enthusiasm, knowledge, and ability to connect with diverse individuals create the foundation for his effectiveness.Click for more information...

High-Yield Communication In this session you will learn about the fundamental human behavioral styles, how those styles have different communication preferences, and how we can tap that knowledge to connect with persons of any preferred communication style. Participants will learn a proven five step approach that will enable them to speak so that audience members will listen, learn how to listen themselves, and also how to use this knowledge in "difficult" one-on-one conversations.Click for more information... Dr. Dilip Abayasekara Dr. Dilip Abayasekara, A.S. is a professional speaker, trainer, and speech coach. His focus, through his training company, Speaker Services Unlimited, is to help people discover their own genius and find their path of fulfillment. Dr. Abayasekara has helped many people discover their "new eyes" through his seminars in the areas of communication, creative thinking, relationship building, customer service, leadership and spirituality.Click for more information...

How to Get the Most from Teams In this session, participants will look at why all teams are vulnerable to losing their vitality. We will look at the best methods of revitalizing a team, with the focus of the day on answering key questions related to the people, structure, environment, goals, and processes. Attention will be paid to how trust is developed and destroyed, and how members confront and resolve interpersonal and team conflict. Targeted tools will be reviewed to enable participants to leave the program with a comprehensive plan to revitalize a team.Click for more information... Dr. Judith Segal Dr. Judith Segal is the Founder of the J. Segal Company. She consults, gives seminars and organizes programs in Human Relations and Communication, throughout the United States and Canada. She specializes in team building, conflict resolution, communication, mediation and facilitating organizational change.Click for more information...

How to Profit from Challenging Conversations It's tempting to avoid difficult conversations at work. They feel uncomfortable; they seem risky. The issue is how to conduct these conversations with skill. In this program, you'll identify a specific, challenging conversation that you intend to have at work in the next 30 days; then you'll learn the skills to manage it effectively. Throughout the workshop, you'll apply new tools, tactics and techniques to your situation. The purpose of the workshop is to jumpstart your conversation.Click for more information... Mr. Paul Hellman Mr. Paul Hellman is an author, speaker, consultant, and a recognized expert in breakthrough thinking & communication. He is the president of express potential® and author of Naked at Work: How to Stay Sane When Your Job Drives You Crazy (Penguin) and Ready, Aim, You're Hired! (Amacom).Click for more information...

How to Think Like Leonardo da Vinci This dynamic, highly-interactive program brings da Vinci's genius to life through fascinating biographical and historical information, setting the stage for an introduction to seven principles for thinking "a la Leonardo." Participants will learn how to cultivate creativity every day, balance analysis with imagination, sustain continuous learning, embrace ambiguity and uncertainty, apply "systems thinking" to problem solving, and nurture creativity and innovation in the workplace.Click for more information... Mr. Michael Gelb Mr. Michael Gelb is a pioneer in the fields of creative thinking, accelerated learning and innovative leadership. Gelb leads seminars for organizations such as DuPont, IBM, Merck, Microsoft, Nike, and YPO. He brings more than 30 years of experience as a professional speaker, seminar leader, and organizational consultant to his diverse, international clientele.Click for more information...

How to Use Candor and Constructive Confrontation to Increase Accountability This practical seminar develops skills for planning, leading, and following up on Candor Conversations about expectations and agreements. We tackle both the smoother, preventive discussions around clear upfront Agreements, as well as the most stressful of work discussions - Constructive Confrontations. We'll provide antidotes for someone repeatedly breaking an agreement - instead of giving up, blowing up at the person, or burying the issue.Click for more information... Dr. Rick Brandon Dr. Rick Brandon has 30 years of performance improvement experience and has educated over 100,000 people in workshops and speeches. He owns Brandon Partners, offering workshops on corporate politics and managerial motivation. Dr. Brandon earned a Ph.D. in counseling at the University of Arizona, an M.A. in education from St. Lawrence University, and a B.A. in psychology from Case Western Reserve.Click for more information...

Improving Real-Time Decision Making in Your Organization This seminar will focus on understanding "blindspots" that lead to poor decision-making by executives and remedies that can mitigate the damage in organizations. After a discussion on the latest theoretical findings on this topic, the participants will work in teams to develop stories of blindspots at work based upon their experience (and/or current news stories). They (with the assistance of Dr. Friga) will also present tactical suggestions on how they could have been avoided (and will be avoided moving forward).Click for more information... Dr. Paul Friga Dr. Paul Friga is a professor at the Kenan-Flagler School of Business at the University of North Carolina at Chapel Hill, where he teaches courses in management consulting and strategy. He also serves as the Director of the Consulting Concentrations for undergraduates and MBAs. He researches strategic decision-making, knowledge transfer, intuition, management consulting processes and entrepreneurship.Click for more information...

Increasing Your Personal Leadership Effectiveness Today's rapidly changing workplace requires managers to leverage the talents and brain power of their team members. This energizing, highly interactive session will provide you with practical tips, tools, and proven strategies for developing powerful interpersonal skills. You will learn how to fulfill the potential of yourself and your team members, increase the level of trust, boost morale, and build a peak performance workplace.Click for more information... Dr. Wolf Rinke Dr. Wolf Rinke is the author of 12 books, including Winning Management: Six Fail-Safe Strategies for Building High Performance Organizations. He is an Adjunct Professor at John Hopkins University and President of Wolf Rinke Associates, a management consulting and training firm whose client list includes such major organizations as ARAMARK, Bristol-Myers Squibb, Delta Airlines, Marriott, Motorola and Warner Bros.Click for more information...

Influence and Action As a leader, you will be expected to influence others, including your team, your superiors, and managers in different departments, as you build support for change and implement new programs. This seminar will examine the qualities and skills of leaders who get "extraordinary" things done under tight time and resource constraints. We will discuss how to get people to embrace change, how to build trust and credibility, how to manage the politics of relationships, and how to inspire those around you to follow your lead.Click for more information... Dr. Robert Bies Dr. Robert Bies (Ph.D., Stanford University) is Professor of Management and Founder of the Executive Master's in Leadership Program at the McDonough School of Business at Georgetown University. In addition, he is co-author of the book, Getting Even: The Truth About Workplace Revenge-And How to Stop It, which is published by Jossey-Bass.Click for more information...

Influence and the Art of Persuasion Expand your reach and vision beyond the boundaries of your own efforts! Achieve your objectives with the assistance of others! Develop your skills, confidence and determination as you explore the amazing designs and practical patterns of the Art of Persuasion. In this seminar, you will learn to approach people with an ability to hear what has not been said, an awareness of what moves and motivates, a determination that what gets communicated is exactly what you intend, and the confidence to get it across in a compelling and meaningful way.Click for more information... Dr. Rick Kirschner Dr. Rick Kirschner (TheArtofChange.com) is a best-selling author and respected authority who offers a powerful approach to dealing with change and communication that unlocks creativity, enhances teamwork and leadership, increases commitment, service and innovation. He is the coauthor of the international bestseller, Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst, Life By Design, and Love Thy Customer.Click for more information...

Innovate Like Edison Personal success and fulfillment requires you to learn how to think like an innovator; and innovation is now more important than ever. This program introduces Edison's Five Competencies of Innovation. They are: (1) Solution-Centered Mindset; (2) Kaleidoscopic Thinking; (3) Full-Spectrum Engagement; (4) Master Mind Collaboration; and (5) Super-Value Creation. Each competency will be brought to life with specific, practical "take-home" applications. This program is readily adaptable to specific organizational challenges.Click for more information... Mr. Michael Gelb Mr. Michael Gelb is a pioneer in the fields of creative thinking, accelerated learning and innovative leadership. Gelb leads seminars for organizations such as DuPont, IBM, Merck, Microsoft, Nike, and YPO. He brings more than 30 years of experience as a professional speaker, seminar leader, and organizational consultant to his diverse, international clientele.Click for more information...

Keeping It Simple Participants will examine the root causes of the overload (you own a lot more of that than you think you do!), and how to take back control, one day at a time. The tips, tools and next steps all come from years of researching how people just like you successfully managed their own workflow. But come prepared to be challenged. We will uncover and address your biggest limiting beliefs about control, time, workflow, getting everything done, and what truly matters.Click for more information... Mr. Bill Jensen Mr. Bill Jensen is today's foremost expert on work complexity and cutting through clutter to what really matters. He has spent over a decade studying business's ability to design work. His first book, Simplicity, has been hailed as a "breakthrough in the design of communication and understanding," and was the Number 5 leadership/Management book on Amazon in 2000. His latest book, What is Your Life's Work?, reveals what matters at work, and in life.Click for more information...

Keeping People Motivated and Engaged in an Environment of Instability This program will focus on the key leadership skills necessary for you and your team to survive - and, yes, even thrive - in this age of instability. Specifically, this session focuses on strategies and techniques for communicating more effectively in times of change, including better ways to deliver bad news and ways to keep team performance strong in the face of adversity. We will identify motivational techniques that can sustain and energize your people - and yourself - in the most difficult of times.Click for more information... Dr. Robert Bies Dr. Robert Bies (Ph.D., Stanford University) is Professor of Management and Founder of the Executive Master's in Leadership Program at the McDonough School of Business at Georgetown University. In addition, he is co-author of the book, Getting Even: The Truth About Workplace Revenge-And How to Stop It, which is published by Jossey-Bass.Click for more information...

Leading in a VUCA World In a VUCA (Volatility, Uncertainty, Complexity, Ambiguity) world, you must rethink and abandon many of the command-and-control notions of leadership learned in more predictable conditions. This program will explore the latest research on the neuroscience of change and how the brain attempts to make sense of complex situations and learn the skills, behaviors and best practices to improve their leadership effectiveness in times of rapid change, unpredictable outcomes, intricate marketplace dynamics and fuzzy intelligence.Click for more information... Mr. Steven Zeisler Mr. Steven Zeisler is the founder and director of Zeisler Associates, Inc. a consulting and development company. Mr. Zeisler has developed creativity tools and innovative software, has written numerous articles on innovation and leadership published in journals worldwide and, in 2005, co-authored the book The Manager's Handbook for Virtual Teams.Click for more information...

Leading Through Influence This session will explore several myths and paradoxes of senior leadership. While the use of excessive power and influence can get things done, do we view it as good leadership? How do leaders push for creativity and innovation while trying to maintain operational excellence standards? Can 'gifted' leaders take time to develop the next generation of leaders? This session examines the multiple influences that affect the behavior of executives and how to manage these conflicting influences.Click for more information... Dr. Peter Hammett Dr. Peter Hammett has over 20 years experience in areas such as operations, technology, strategic planning, sales and business process Reengineering. His book, Unbalanced Influence, focuses on the myths and paradoxes of effective executive leadership. He holds a doctorate of Strategic Leadership from Regent University, a master's in Business Administration from Wilmington University, and a BS in Computer Science from Wesley College.Click for more information...

Leading vs. Managing Effective leaders empower people in a way that prompts them to take ownership for their role and responsibility for their actions. Leaders also know what they need to do to get people to respond to them. What do successful organizations do to create in their people the ability to take ownership? How do leaders move from managing to leading so that people will follow? This session will not only give an insight into what successful organizations do, but will give practical tips on how to achieve it.Click for more information... Mr. Paul Bridle Mr. Paul Bridle's work is now devoted mainly to developing people to build successful organizations in his specialized area 'Leadership'. He has spent 17 years independently researching global best practices. Mr. Bridle is the author of Leadership; The Never Ending Story, Question Your Thinking, and Things I Have Learnt from my Father/Son.Click for more information...

Managing Competing Demands The objectives of this dynamic, interactive session are to help participants: (1) develop a clear picture of the Work-Life Balance they would like to achieve; (2) identify obstacles that stand in the way of achieving their desired balance; (3) develop a repertoire of action strategies and tools for overcoming current obstacles and any that may arise in the future; and (4) develop their own personal action plan which is concrete, practical and achievable.Click for more information... David Posen, M.D. David Posen, M.D. is the author of three best-selling books: Always Change a Losing Game, Staying Afloat When the Water Gets Rough and, most recently, The Little Book of Stress Relief. Dr. Posen has spoken widely to education, government, business and professional groups across North America.Click for more information...

Managing Human Capital for Value-Creation This course demonstrates that all companies may be viewed as 'people businesses' and that managing financial capital is equivalent to managing human capital for bottom-line results. The foundation on which this proposition rests is 'employee engagement'. There is overwhelming evidence in the academic and professional literature showing the linkage between employee engagement and shareholder value creation. Hence the identification and management of the main drivers of employee engagement are necessary for bottom-line results.Click for more information... Dr. Abdul Rahman Dr. Abdul Rahman obtained his Ph.D. from Concordia (1985) in Financial Economics. He also has an MA from Concordia in Economics and a Graduate Diploma in Management from McGill. Dr. Rahman teaches courses on Corporate Finance, Managerial Economics and Macroeconomic Policy, International Economics, Data Analysis and International Financial markets at the BComm, MBA and EMBA levels.Click for more information...

Managing Uncertainty The uncertainties we face often obscure the best, most exciting opportunities available to us. Seeing beyond such uncertainties requires a very different approach to project management and implementation. Dr. Pearson's workshop will teach you how to: (1) develop and analyze multiple project scenarios; (2) craft nimble strategies with just the right amount of flexibility; (3) implement those strategies using an options approach; and (4) make real-time adjustments through dynamic monitoring.Click for more information... Dr. Kathy Pearson Dr. Kathy Pearson is an adjunct associate professor in the Operations and Information Management Department at The Wharton School. She has taught Operations Management in the MBA program and Executive Master's of Technology Management programs as well as Probability and Statistics, Simulation Modeling, and other courses for the department and the University of Pennsylvania.Click for more information...

Managing Up and Across the Organization In this practical program, you'll also learn how to use timely information, sincere acknowledgement and targeted questions to influence your people's opinions and decisions. You'll explore how ego and issue stakes can help you adjust your influence strategy. Learn how to overcome resistance with appropriate and timely criticism balanced by support. You'll learn how to take a stand and confront problems in a way that builds your relationships.Click for more information... Dr. Terry Paulson Dr. Terry Paulson is the author of 50 Tips for Speaking Like a Pro, Paulson on Change, and They Shoot Managers, Don't They? Since founding Paulson & Associates in 1974, Dr. Paulson has conducted management programs for 3M, Hughes Aircraft, IBM, Merck, Nissan Canada, and hundreds of other organizations.Click for more information...

Managing Without Authority The bulk of our frustrations comes from our dealings with people. If we are to succeed in the organization, we must work effectively with subordinates, peers, superiors, and often with boards, owners, investors, bankers, clients, and many others. During this session we will examine the principles of human influence (principles we have all been using throughout our lives) and learn how to apply them to the task of managing people. Specific techniques and tools for applying these principles will be presented, along with a variety of examples.Click for more information... Dr. Charles Dwyer Dr. Charles Dwyer is the Director and Senior Research Analyst for the Management and Behavioral Science Center at The Wharton School. He received the Lindbach Award for Distinguished Teaching from the University of Pennsylvania. The author of two books, he has also taught at Cornell, Johns Hopkins, Temple University, and St. Joseph's College.Click for more information...

Measuring and Managing Performance This workshop will provide the skills your need to evaluate your existing performance metrics, and to develop a well-balanced set of measures linked to your vision, key success factors and overall strategic plan. You will learn how to select metrics that balance the needs of shareholders/stakeholders, customers, and employees.Click for more information... Mr. Mark Graham Brown Mr. Mark Graham Brown is the author of Winning Score: How to Design Organizational Scorecards, and Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, as well as two best-selling books on the Baldrige Award criteria. He is also co-author of Rx for Business: Troubleshooting Organizational Change Programs, and Why TQM Fails and What to do About It.Click for more information...

Mind the Gap This workshop helps participants understand why people older and younger than themselves have different value systems, and how a generation gap influences attitudes and behaviours. Whether you are leading and managing younger (or older) staff, connecting to customers of all ages (and adapting your style appropriately), recruiting, training or trying to retain talented young employees, or just trying to understand your children (or ageing parents), this workshop has critical insights and practical suggestions for you.Click for more information... Dr. Graeme Codrington Dr. Graeme Codrington is a leading world expert on corporate talent and the future of work. Together with a global team in TomorrowToday, a management consultancy he co-founded a decade ago, Graeme has worked with some of the world's leading companies, including Anglo American, Barclays, BMW, Deloitte, GE, HP, J&J, Microsoft, Old Mutual, PWC and Unilever.Click for more information...

Navigating Leadership Transitions This program is aimed at both new and experienced managers and leaders-from team and functional managers through more seasoned executives, as well as the coaches who work with these individuals, and it is designed to have immediate practical application. As a result of the program, you will help ensure your success during the critical transition into a new leadership role, minimize common derailing factors and accelerate your learning curve. You will also practice and take away a minimum of six tools that you can use tomorrow.Click for more information... Dr. Edward Betof Dr. Edward Betof is the author of Leaders as Teacher (ASTD Press and Berrett-Koehler) and the lead author of Just Promoted! (McGraw-Hill). Following his retirement and role as WW Vice President of Talent Management and Chief Learning Officer at BD, Dr. Betof joined the faculty of the University of Pennsylvania in 2007 as the Senior Fellow and an Academic Director of the Executive Program in Workplace Learning Leadership.Click for more information...

Negotiating Successful Outcomes While a manager needs analytical skills to discover optimal solutions to problems, a broad array of negotiation and communication skills are generally needed in order to get these solutions accepted and implemented. The session is designed to improve the participants' abilities to manage conflict and negotiate effectively in collaborative and competitive situations. Participants are given the opportunity to develop these skills experientially through negotiation simulation exercises.Click for more information... Dr. Holly Schroth Dr. Holly Schroth is a Senior Lecturer at the Haas School of Business, University of California, Berkeley, and an Adjunct Associate Professor in the MBA program at Santa Clara University. She teaches Negotiations and Conflict Resolution and Organizational Behavior to both MBAs and Undergraduates. She has won several awards from MBA and Undergraduate students for teaching excellence.Click for more information...

New Mindsets for a New World Prof. Gordon Hewitt will lay out a practical framework that demands a fundamental rethinking of: (1) what competition is now all about in today's complex global markets; (2) what strategy needs to be about, and how to give it credibility; and (3) what top managers need to do to steer their companies through uncharted competitive territory. Prof. Hewitt will also demonstrate why retreating to the "core" and improving incremental efficiency is not good enough.Click for more information... Prof. Gordon Hewitt, CBE Prof. Gordon Hewitt, CBE (Commander of the Order of the British Empire), FRSE (Fellow of the Royal Society of Edinburgh) is Professor of Business Administration at the Stephen M. Ross School of Business, University of Michigan. His interests cover the fields of global competition and the development of new frameworks for creating competitive advantage.Click for more information...

No Nonsense, No Excuses This interactive program will take you through an effective and immediately useful education that instills personal accountability in the work environment. When the learning is applied and the three tools are used, personal accountability will result in less time spent managing and more time coaching and mentoring. You will take an Accountability Assessment on-line that starts your learning journey and receive feedback on the results at the session.Click for more information... Ms. Linda Galindo Ms. Linda Galindo is a former radio news personality, turned author, educator, and highly sought after speaker and consultant who is an expert in the field of executive leadership and accountability. Ms. Galindo helps leaders realize their definition of success by applying a unique, dynamic, transformational approach to personal accountability which has left a lasting impression on thousands of people across the US and Canada.Click for more information...

Normal Isn't Always Healthy Doing what comes naturally - what millions of years of evolution have programmed us to do - may be perfectly normal, but it's not necessarily healthy. Where, in the headlong "progress" of the human race, do you really fit in? Take a minute to find out, and find yourself, in this workshop devoted to the proposition that a whole, healthy, heartfelt life is something that each of us must and can learn-and earn-anew. This workshop will open your eyes to a whole new perspective on balancing work and life.Click for more information... Bowen White, M.D. Bowen White, M.D. author of Why Normal Isn't Healthy, has the talents and expertise of a physician, speaker, consultant, and author. As an organizational physician and an associate of the Patch Adams Group, Dr. White emphasizes the need for individuals to take responsibility for their own health and well being and helps organizations create productive and healthy workplaces. His client list includes Sun Microsystems, Duke University Medical Center, Mobil, Sprint, The Foreign Service Institute and Kansas City Royals.Click for more information...

Organizational Savvy This workshop adjusts attitudes about power and politics, confronts naiveté about organizational dynamics, and provides practical strategies for building organizational impact. Those strategies include ethical lobbying, addressing hidden agendas, promoting yourself with integrity, and respecting turf and ego. This session is designed to benefit those well-intentioned individuals whose lack of political skills leaves them vulnerable to being underestimated, sabotaged, and denied credit for their ideas and work.Click for more information... Dr. Rick Brandon Dr. Rick Brandon has 30 years of performance improvement experience and has educated over 100,000 people in workshops and speeches. He owns Brandon Partners, offering workshops on corporate politics and managerial motivation. Dr. Brandon earned a Ph.D. in counseling at the University of Arizona, an M.A. in education from St. Lawrence University, and a B.A. in psychology from Case Western Reserve.Click for more information...

Performance-Based Coaching This session will focus on how to be an effective coach. A profile of "Coaching for Behavioral Change" will be presented and participants will learn the latest techniques for encouraging feedback to develop others (and to develop themselves). Participants will learn how to apply key concepts. The latest research on feedback and follow-up will be used to show leaders how to coach in a way that produces "guaranteed" results for both individuals and teams. Click for more information... Mr. Bill Hawkins Mr. Bill Hawkins specializes in leadership effectiveness and organizational change. In association with the Alliance 4 Strategic Leadership: Coaching and Consulting, he has conducted leadership training in over twenty Fortune 500 companies in seventeen countries. Listed in Who's Who in International Business, Bill is a contributing author in the Peter Drucker Foundation book The Organization of the Future.Click for more information...

Power Productivity How do you do more with less, when there is so much "less" to go around? Cutting costs does not mean you need to sacrifice your organization's future. In fact, you can actually emerge from the experience stronger and more flexible than you thought possible. This information-packed and thought provoking session will provide you with dozens of productive and highly profitable ideas of how to thrive during, and especially after your organization has cut costs to the bone.Click for more information... Mr. Wayne Burkan Mr. Wayne Burkan has authored several books, including Wide Angle Vision, which was lauded as "required reading" by Success Magazine. He is President of Alternative Visions and is on the faculty of the Technology Transfer Institute. He is a guest lecturer at the Penn State Advanced Management Program and consults to hundreds of organizations worldwide.Click for more information...

Project Management Made Simple Strengthen your ability to effectively plan and execute products that successfully deliver organization goals and benefits. Learn to use best practice methods for turning good ideas into executable plans, even with complex and difficult issues. This session equips leaders and teams at all levels with a proven approach for planning and executing critical products and projects, based on concepts from Terry Schmidt's breakthrough book Strategic Project Management Made Simple: Practical Tools for Leaders and Teams (Wiley, 2009).Click for more information... Mr. Terry Schmidt Mr. Terry Schmidt, author of Strategic Project Management Made Simple and Turn Strategy Into Action, is an internationally known management consultant who helps organizations become more strategic, productive, and profitable. He holds a Harvard MBA and has over thirty years of experience as an executive, educator, and strategy coach in 34 countries.Click for more information...

Reaching for Excellence In this very experiential seminar, top executive coach and inspirational speaker Manfred van Doorn will examine what distinguishes great leaders from merely good ones and what kinds of principles are essential to truly great leadership. Participants will also explore what concrete changes they need to make in their own leadership styles if they are to mature and develop as leaders, and along the way they will be treated to a lively set of examples from documentaries and movies.Click for more information... Mr. Manfred van Doorn Mr. Manfred van Doorn enjoys life and all its paradoxes. He specializes in being a generalist - creating clarity through paradox. He helps people to have serious fun and coaches leaders to serve their workforce. He pushes them to become effortless; teaching them how to use their reason in an intuitive way and how to be cruel in a caring way.Click for more information...

Reaching for the Next Level The best companies know they must engage the entire employee. To do that, however, the company must build a high-achievement, trust-filled culture. If that's what you want, this program is for you. Rather than focus on dry theory and speculation, this program will provide the exact tools you need to create the work environment you want. You will learn simple but powerful skills that you can take back to the job and use immediately. You will learn how to build trust, inspire others, and invite their full cooperation.Click for more information... Dr. Alan Zimmerman Dr. Alan Zimmerman is the founder and President of ZCN, a training and consulting firm. He has delivered more than 3000 management development programs over the last 15 years to such clients as 3M, Ernst & Young, Prudential, Target, US Steel and numerous others. He has taught for 16 years as a university professor and has been named an Outstanding Faculty Member at two institutions.Click for more information...

Seven Critical Turns for Greater Success than Ever Before The marketplace is filled with "motivational myths" that are nothing more than dead ends on your road to success. They simply don't work. In this highly interactive program, you will learn what works and doesn't work in the field of personal achievement. You will learn time-tested, research-proven strategies that engage the full and willing cooperation of others; and you will leave the program with a set of simple, powerful, transformational skills that you can use immediately.Click for more information... Dr. Alan Zimmerman Dr. Alan Zimmerman is the founder and President of ZCN, a training and consulting firm. He has delivered more than 3000 management development programs over the last 15 years to such clients as 3M, Ernst & Young, Prudential, Target, US Steel and numerous others. He has taught for 16 years as a university professor and has been named an Outstanding Faculty Member at two institutions.Click for more information...

Sharpen Your Communication Edge In the age of empowerment, teamwork and constant change, there is no more valuable skill for leaders to develop than effective communication. In this workshop you will learn how to quickly connect with an audience, how to sell people on listening, how to keep your presentation from sounding rehearsed even when it is, and how to craft a message that gets results. You'll learn how to deal with tough audiences and how to use humor, participation and stories effectively.Click for more information... Dr. Terry Paulson Dr. Terry Paulson is the author of 50 Tips for Speaking Like a Pro, Paulson on Change, and They Shoot Managers, Don't They? Since founding Paulson & Associates in 1974, Dr. Paulson has conducted management programs for 3M, Hughes Aircraft, IBM, Merck, Nissan Canada, and hundreds of other organizations.Click for more information...

Succeeding in a Dynamic World Today, we live in a dynamic and inter-connected world. This session is about how business leaders can harness uncertainty and make their teams and organizations "super-flexible". Based on 25 years of field research, advisory work, and professional experience in Silicon Valley's innovative ecosystem, Dr. Bahrami will present a cross-functional, general management toolkit for organizing, leading, and ultimately re-inventing knowledge enterprises for a dynamic world.Click for more information... Dr. Homa Bahrami Dr. Homa Bahrami is a Senior Lecturer at the Haas School of Business, UC Berkeley. Dr. Bahrami's research focuses on trends in organizational design and governance, and approaches for leading and engaging multi-cultural knowledge workers. Her new book Super-Flexibility For Knowledge Enterprises, (co-authored with Stuart Evans), focuses on leading knowledge enterprises in turbulent, global markets.Click for more information...

Sustaining High Performance in a Roller Coaster World We all face change every day. This seminar will help us better understand dramatic change and, more importantly, learn how to use that understanding to gain a competitive advantage. This practical and stimulating session will highlight opportunities for substantial productivity improvement even when faced with dwindling resources. Attendees will learn how to introduce change with minimal resistance, anticipate dramatic shifts, and discover the powerful role of leadership and vision during turbulent times.Click for more information... Mr. Wayne Burkan Mr. Wayne Burkan has authored several books, including Wide Angle Vision, which was lauded as "required reading" by Success Magazine. He is President of Alternative Visions and is on the faculty of the Technology Transfer Institute. He is a guest lecturer at the Penn State Advanced Management Program and consults to hundreds of organizations worldwide.Click for more information...

Systems Thinking and Leadership During the last 50 years, there has been a shift in our way of knowing: from analytical thinking, the science of dealing with independent sets of variables, to systems thinking, the art, and science of handling interdependent set of variables. Effective use of these conceptions requires not only a clear understanding of the notion self-organization and purposeful behavior of socio-cultural systems but also recognition of the imperative of interdependency and choice. This seminar will deal with the implications of these crucial changes. Click for more information... Mr. Jamshid Gharajedaghi Mr. Jamshid Gharajedaghi teaches in Villanova’s Executive MBA program and is an original contributor to the development of 3rd generation systems thinking. A disciple of Russ Ackoff, he has over 25 years experience in interactive design, business architecture, learning & control systems, national development planning, and democratizing organizations. As Managing Partner & CEO of INTERACT, he’s worked with organizations worldwide.Click for more information...

Taking Ownership of Your Success Based on taking a Personal Accountability Assessment you will develop your personal vision of excellence and learn techniques for changing your "habits" of performance execution to achieve your goals. You will apply 3 keys for sustaining accountability during projects and change efforts including the development of "recovery plans", a process for holding others accountable and a technique for overcoming the "wall of fear". Click for more information... Mr. Mark Samuel Mr. Mark Samuel, President and Founder of IMPAQ, is considered a practical visionary by Fortune 500 companies. Mr. Samuel is the author of The Accountability Revolution: Achieve Breakthrough Results in Half the Time!, and has been featured in Fortune magazine as a top authority on the topic of Accountability.Click for more information...

The Core Leadership Competency Critical Thinking describes the mental process of determining what to believe and what to do about our beliefs. Strategic Thinking applies this process to the future of the organization. This "minds on" workshop enhances the ability of the participants to think strategically by taking them through the seven components of a comprehensive process and providing tools and techniques to accomplish each of the components while considering their organization's multiple futures.Click for more information... Mr. Bill Welter Mr. Bill Welter is the Managing Director of Adaptive Strategies, Inc., a firm specializing in business education and consulting, and the author of The Prepared Mind of a Leader, published by Jossey-Bass in 2005. Mr. Welter has over 35 years of varied military, business, consulting and teaching experience.Click for more information...

The Dynamics of Competition In this seminar we will focus on competitive strategy, developing options for challengers and defenders. The session begins with an overview of strategy and key principles of competitive strategy formulation. Using the Industry Analysis approach, we then explore the dynamics of competition and its effects on competitive advantage and market structure. The final module of the seminar deals with the development of defensive strategies. We discuss the reasons why defenders fail and then develop a typology of challenger strategies. Click for more information... Dr. James Hulbert Dr. James Hulbert is the former Vice Dean and Chair of the Marketing Department at Columbia University. Dr. Hulbert's teaching and research focus on strategy, planning and marketing organization. He has written over one hundred academic papers. Dr. Hulbert's books include Total Integrated Marketing: Breaking the Bounds of the Function, Strategic Management: Creating Value in Turbulent Times (John Wiley and Sons, 2005) and Managing Marketing, (Wessex Publishing, forthcoming 2006).Click for more information...

The Emotionally Intelligent Leader As the business environment continues to change, emotional intelligence skills will become increasingly important in determining who succeeds and who fails. This presentation will help participants develop the emotional intelligence competencies required by a position of leadership. Participants will assess, develop, and apply their own emotional intelligence and will learn how to cultivate emotional intelligence in their organization.Click for more information... Dr. Hendrie Davis Weisinger Dr. Hendrie Davis Weisinger is the author of Emotional Intelligence at Work, Nobody's Perfect, Anger at Work, and The Power of Positive Criticism. He teaches executive education at New York University, Massachusetts Institute of Technology, and the Wharton School at the University of Pennsylvania. He has been a guest expert on over 300 television and radio shows.Click for more information...

The Key to Creating Loyal Customers This workshop explains how the latest Customer Experience Management techniques are used to develop and implement a business strategy that will deliver industry and/or sector leading business performance. It also shows how exceptional service delivery may be harnessed to drive cultural change, motivate employees and create worthwhile differentiation and sustainable competitive advantage.Click for more information... Mr. Chris Daffy Mr. Chris Daffy is one of the UK's best-known authorities on customer service. His book, Once a Customer, Always a Customer, was first published in 1996. There have since been four more print runs including one in India and the latest one in America in 2001. He is a founding partner of The Marketing Group, Managing Director of the Academy of Service Excellence and has served as a non-executive director on the boards of many UK companies.Click for more information...

The Leader-Coach Effective coaching requires leaders to establish meaningful relationships in which they can engage in uniquely positive, candid and demanding conversations aimed at producing significant performance improvements. This seminar incorporates the very best practices employed by professional coaches and draws upon our extensive knowledge of experiential leadership development. Taught through a series of lectures, interactive exercises and practices, workshop participants will also be guided through The Leader As Coach model.Click for more information... Mr. Gregg Thompson Mr. Gregg Thompson is a facilitator, coach, author and speaker with a passion for developing the greatness in individuals and organizations. As president of Bluepoint Leadership Development, he leads a talented group of worldwide professionals who design and deliver challenging educational experiences that accelerate the natural development of leaders.Click for more information...

The Manager as Coach A profile of "Coaching for Behavioral Change" will be presented and participants will learn the latest techniques for encouraging feedback to develop others (and to develop themselves). The concept of empowerment will be analyzed from a practical, real-world perspective. Participants will learn how to apply key concepts, and the latest research on feedback and follow-up will be used to show how leaders can coach in a way that produces guaranteed results for both individuals and teams.Click for more information... Dr. Marshall Goldsmith Dr. Marshall Goldsmith is a world authority in helping successful leaders get even better by achieving positive, lasting change in behavior: for themselves, their people and their teams. The American Management Association named Dr. Goldsmith as one of 50 great thinkers and leaders who have influenced the field of management over the past 80 years.Click for more information...

The Power of a Positive Attitude This session is a unique, comprehensive habit-improvement program that mentally, physically, and emotionally improves your sphere of living. The program teaches specific techniques for making this an automatic part of your subconscious mind. It will help you eliminate self-defeating behavior and improve your self-confidence through positive, success-generating habits, putting you on the road to greater achievement and a more rewarding life. This one-day format highlights the popular three-day Successful Life Course featured positively on CBS News' 60 Minutes.Click for more information... Dr. Ed Foreman Dr. Ed Foreman has been recognized for his remarkable leadership, and counseling of more than 30,000 graduates of his renowned, life-enhancing SUCCESSFUL LIFE course. Dr. Norman Vincent Peale, author of The Power of Positive Thinking said, "Ed Foreman is a highly inspirational person. I'd like to be exposed to him more often. There is truth, meaning and life in what he teaches."Click for more information...

The Power of Collaboration Collaboration has never been more important than it is in today's challenging business environment. Collaboration increases engagement, innovation, productivity, and organizational competitiveness. But collaboration doesn't happen without great leadership. Collaborative leaders must understand how to create an environment in which people choose to participate and contribute. Inspiring, interactive and energizing, this session will give you the insight and skills to build collaborative relationships within your team and throughout the organization.Click for more information... Dr. Carol Kinsey Goman Dr. Carol Kinsey Goman is a consultant and executive coach who specializes in the human side of organizational change. She has published over 100 articles and is the author of several books including This Isn't the Company I Joined, Change-Busting: 50 Ways to Sabotage Organizational Change, and GHOST STORY - a business fable about collaboration and why people don't tell what they know. Dr. Goman has been cited in Industry Week, Investors Business Daily, CNN's Business Unusual, and the NBC Nightly News.Click for more information...

The SUMO Principles of Leadership In this highly interactive and practical workshop, Paul McGee will explore his main SUMO (Shut Up, Move On) principles and how they impact our ability to inspire others. His principles relate to any leader whose organisation would benefit from taking a fresh look at the following five key areas; Change, Relationships, Attitude, Motivation and Stress. Building on his background in behavioural and social psychology, Paul will give us time to reflect upon our behaviour and that of others and identify what hinders our effectiveness.Click for more information... Mr. Paul McGee Mr. Paul McGee is an international speaker, best selling author and creator of the brand SUMO: Shut Up, Move On. Building on his background in psychology, he brings fresh perspective to common sense. His goal is simple. He wants to help people achieve better results in life and have more fun in the process, as he seeks to deliver a memorable, motivational, moving on experience.Click for more information...

Transitioning to Management This session will help participants define and distinguish leadership and management responsibilities in a technical or professional group or team. The session will also address how to first understand and then adapt to some of the unique motivational interests and viewpoints among technical and professional experts a leader is likely to encounter. Those in lead positions, technical project managers or those who have recently moved into managing a technical or professional function will find this session most helpful.Click for more information... Mr. Peter Krembs Mr. Peter Krembs is a Fellow, University of Minnesota Executive Development Programs at the Carlson School of Management, and is also on the faculty of the Gestalt Institute of Cleveland. He has over 30 years of experience as a consultant to major US and international corporations in leadership development, strategic planning and as an executive coach.Click for more information...

Turning Strategic Goals into Actionable Plans Fortune Magazine estimates that 70% of all strategies fail. Failure often occurs because of ineffective planning methods for turning strategies into executable projects. This session offers a breakthrough planning approach for clearly aligning projects with strategic intent to boost your odds of project success. You will learn a common language and a step-by-step process for designing successful projects, programs, and change initiatives.Click for more information... Mr. Terry Schmidt Mr. Terry Schmidt, author of Strategic Project Management Made Simple and Turn Strategy Into Action, is an internationally known management consultant who helps organizations become more strategic, productive, and profitable. He holds a Harvard MBA and has over thirty years of experience as an executive, educator, and strategy coach in 34 countries.Click for more information...

Understanding and Influencing Breakthrough Performance If you want to boost performance and engagement within your organization, this program is for you! Participants will explore a distinctive coaching methodology (the “G.R.O.W. Model” developed by Alan Fine and his team at InsideOut Development) that helps managers and leaders tap into the full capabilities of their people. This program is very engaging and very practical, having application across many industries, organizational levels, and functional areas.Click for more information... Mr. Alan Fine Mr. Alan Fine is a renowned trainer, speaker, and performance expert. For 30 years, he has served as a performance coach to a diverse array of clients, including corporate executives, top athletes, and musicians. In his speaking presentations, he incorporates an engaging mix of humor and commentary drawn from the performance-driven world of professional sports.Click for more information...

Understanding the Financial Aspects of Your Decision Making This program will provide participants with increased understanding of how to better utilize financial measures in making business decisions. The course will introduce valuation concepts that provide the basis for decision making in both financial and corporate environments. The course will be broken down into three parts with short lectures introducing each part followed by short cases that will be solved in small groups of participants that will apply the concepts covered in the lecture. Click for more information... Dr. Thomas Monahan Dr. Thomas Monahan is the John M. Cooney Professor of Accounting and former Dean of the Villanova University School of Business. He has published numerous articles on various topics including cash flow analysis, capital budgeting, inflation accounting, and strategic planning. Dr. Monahan has consulted for, and conducted programs for, over 50 major organizations around the world.Click for more information...

Using Political Intelligence to Build Relationships and Increase Your Influence In this seminar, we will frankly discuss political challenges and identify the attitudes and skills needed to address them successfully. If you have to sell ideas to management, deal with difficult personalities, implement complex projects, or please demanding executives, then this workshop can help you achieve your goals. Through interactive activities, you will learn to increase your personal leverage, master the art of "managing up", and avoid career-killer behaviors.Click for more information... Dr. Marie McIntyre Dr. Marie McIntyre writes a nationwide newspaper column, Your Office Coach, for the McClatchy-Tribune News Service and is the author of two books: Secrets to Winning at Office Politics and The Management Team Handbook. Her primary goal is to help people work together more effectively. Her services include coaching, leadership development, and teambuilding.Click for more information...

What Every Manager Needs to Know About Finance The purpose of this session is to provide managers from all departments with an understanding of financial reports, financial performance measures (ratio analysis), financial markets (risk and return measures) and the integration of finance and operations. The session is intended for middle and senior managers interested in how financial management can impact their decisions and opportunities. The session assumes no prior background in finance. Click for more information... Dr. Kathleen McGahran Dr. Kathleen McGahran is a co-author of Accounting: A Management Approach. She is an Adjunct Professor at the Graduate School of Business, Columbia University and is Director of the Pelham Consulting Group. Dr. McGahran has designed executive programs for many Fortune 500 companies.Click for more information...

When Followers Aren't Enough Leading up is a form of managing up, but with a difference. Both practices are focused on helping the leader do his job better. But in leading up, the person leading up demonstrates a degree of selflessness so that the organization can benefit. It gets to the root of what leadership so often focuses on, doing what is right for others, even when it means putting yourself aside. This session presents ways that managers can create and leverage their influence to build coalitions in order to effect positive change and achieve organizational goals. Click for more information... Mr. John Baldoni Mr. John Baldoni is an internationally recognized leadership author, coach, and speaker. In 2007 he was named one of the "30 Most Influential Leadership Gurus" by Leaders Gurus International. His leadership and coaching work centers on how leaders can use their authority, communications and presence to build trust and drive results.Click for more information...

When Only Success Counts Leaders must influence, negotiate, and build collaborative partnerships to achieve best results in a competitive global environment. Using inspiring and practical stories and case studies, this highly energizing and interactive session will explore what successful leaders must do to create and optimize partnerships that tap into the full intelligence of all levels of the organization. Participants will also learn how to align with stakeholders to achieve and execute beyond expected results in a timely and cost effective manner.Click for more information... Ms. Nicole Schapiro Ms. Nicole Schapiro was described by The New York Times as "a role model for all people who want to succeed and are not afraid of the odds." Before the age of 30 she became the first woman senior vice-president of Sales and Marketing at Citicorp in New York. She is now president of Nicole Schapiro & Associates, which designs and delivers training programs and offers organizational development consulting. Click for more information...

When Teams Don't Work We desperately seek out one another to collaborate over time. That is, of course, until we run across some speed bumps along the way: barriers which erode our trust in one another or in the system under which we are often forced to operate. This workshop is designed to look at what makes teams succeed and fail. During the session, we will discuss the requirements for effective teaming, the common interpersonal obstacles we often face, and leadership strategies for overcoming these barriers.Click for more information... Dr. Harvey Robbins Dr. Harvey Robbins is the author or co-author of six books, including Why Change Doesn't Work and the best seller Why Teams Don't Work. He is President of Robbins & Robbins and has consulted for numerous groups, including 3M, AT&T, Allied Signal, American Express Financial, General Dynamics, Honeywell, Johnson & Johnson, and Toro.Click for more information...

When Your Only Option Is Reaching an Agreement Organizations are faced with increased global competition and a constantly changing business and technological environment. This, in addition to the pressure to increase profits while managing schedules and budgets, makes negotiating internally and with outside organizations essential. Talented negotiators outpace their competitors in business because, while building lasting relationships, they get desired results. This seminar will provide the tools and skills necessary to learn how to negotiate in order to meet your organizational goals.Click for more information... Ms. Ruth Shlossman Ms. Ruth Shlossman is a Director for Watershed Associates, Inc. Ms. Shlossman has coached thousands of people in the art of innovation, negotiation, and emotional intelligence. She has worked in the Middle East to lead dialogues for conflict resolution between opposing factions. She has also consulted for such leading organizations as Sprint and GlaxoSmithKline.Click for more information...

Winning Management This seminar provides participants with strategies for building an organizational culture that promotes performance, productivity and profitability. Learn how to align your employees behind a meaningful philosophy that gives them a sense of purpose and makes them want to stay long term. This seminar is full of practical tips, tools and strategies that you can apply today to improve performance!Click for more information... Dr. Wolf Rinke Dr. Wolf Rinke is the author of 12 books, including Winning Management: Six Fail-Safe Strategies for Building High Performance Organizations. He is an Adjunct Professor at John Hopkins University and President of Wolf Rinke Associates, a management consulting and training firm whose client list includes such major organizations as ARAMARK, Bristol-Myers Squibb, Delta Airlines, Marriott, Motorola and Warner Bros.Click for more information...

Work Smarter Not Harder In this era of doing more with less, it is crucial for managers and executives to better manage their time and themselves. This workshop will give you the skills needed to prioritize your activities and optimize your use of time, whether it be in meetings, phone conversations, or your daily activities. You will see how to eliminate procrastination, increase productivity and achieve results. You will also learn how those who are organized and efficient got to be that way, and you will come away with a road map for success in the office and at home.Click for more information... Dr. Richard Brinkman Dr. Rick Brinkman is the developer of Conscious Communication™ trainings and the principle of Rick Brinkman Productions, Inc, a training and development company. He is author of numerous books including the international bestseller published by McGraw Hill, Dealing With People You Can’t Stand, How to Bring Out the Best in People at Their Worst, which has been translated into 15 languages.Click for more information...