• Specific strategies for dealing with the ten most difficult human behaviors.
• Practical ways to change how you communicate and become a more powerful communicator.
• How to avoid problem behaviors before they start.

This program is based on the best-selling McGraw-Hill book Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, co-authored by Dr. Rick Brinkman and Dr. Rick Kirschner. The book has been translated into 25 languages. Dr. Brinkman says, "Communication is like a phone number; you need all the correct digits and in the right order."

Dr. Brinkman will share his proven strategies for handling Whining, Negativity, Attacks, Tantrums, Snipers, Know-it-Alls, think-they-know-it-alls, and yes, maybe, and Nothing people. His Conscious Communication® approach is based on the belief that good communication skills are the foundation of all relationships and the lifeblood of effective leadership, teamwork, and service. 

The practical skills in this program will immediately transform behaviors that used to strain all relationships, both business and personal! Participants will also experience Dr. Brinkman's unique blend of education and entertainment through his captivating storytelling style.

Understanding Human Behavior

• The psychology behind why people act the way they do
• How emotions, perceptions, and experiences shape behavior
• Recognizing behavioral patterns in workplace interactions

• Whining & Negativity: How to redirect complaints into constructive conversations
• Tantrums & Emotional Outbursts: De-escalation techniques to regain control
• Personal Attacks & Hostility: Strategies to defuse aggression and set boundaries
• ‘Yes’ & ‘Maybe’ Behaviors: Helping indecisive individuals commit to action
• ‘Nothing’ Behavior (Avoidance & Disengagement): Re-engaging unresponsive employees
• Know-It-All & Think-They-Know-It-All Behaviors: Managing arrogance while fostering collaboration
• Sniping & Passive-Aggressive Behavior: Addressing undermining comments and backhanded remarks

• Shifting your attitude to strengthen your leadership presence
• Adopting communication techniques that inspire and influence others
• Turning difficult conversations into opportunities for growth and connection

Dr. Richard Brinkman is the developer of Conscious Communication® and shares human behavior insights and content-rich communication strategies, which help organizations improve leadership performance and apply principles of Conscious Communication® to improve their bottom-line results.

This effective approach to communication has been delivered to millions of people through keynotes and training, radio, television, print interviews, and numerous award-winning books, videos, and audio programs. Dr. Brinkman is also the author of multiple books, including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages. He has co-authored Life by Design and Dealing With Relatives You Can't Stand, also published by McGraw-Hill. He is the sole author of Dealing with Meetings You Can't Stand: Meet Less and Do More. 

Dr. Brinkman is frequently interviewed by media as a communication expert and has been featured by CNN, The Wall Street Journal, and Oprah magazine. His clients include LucasFilm, IBM, Intel, the US Navy at Pearl Harbor, the City of Decatur, the City of Leicester in England, Petronas, the National Oil Company of Malaysia, Ford, the US Army, FAA and the Red Cross.