Have you ever heard questions like these?
"Why do we have to go through all this change?"
"When is someone going to train me?"
"Who dropped the ball?"
"When are we going to find good people?"
"Why can’t they communicate better?"
"When is that department going to do its job right?"

If so, then the message of Personal Accountability and the QBQ! is right for you. When an individual chooses to grow in Personal Accountability, using the powerful tool called the Question Behind the Question (QBQ!), the all-too-human and costly traps of complaining, victim thinking, entitlement, procrastination, finger-pointing, and blame are reduced and even eliminated. Only then do organizations enhance productivity, sales, teamwork, communication, morale, creativity, safety, staff engagement, and problem-solving. Team members who use QBQ! and practice its message of personal accountability learn more readily, adapt to change more quickly, and collaborate more effectively.

Easy to grasp and implement, QBQ! is right for all levels, from the executive suite to the grassroots. As a tool for practicing personal accountability, QBQ! works on the job and at home. This material can be applied immediately-after reading the QBQ! book or participating in a training session-by asking a colleague, friend, or family member, "What can I do to serve you better?" A leader/manager can ask, "How can I be a better coach for you?" QBQ! is practical, universal, and timeless ... and because personal accountability is the foundation of all success, QBQ! is needed by everyone.