RELATIONSHIP MANAGEMENT: TEN SKILLS LEADERS NEED TO GET THE BEST FROM OTHERS
with Dr. John Daly
June 23, 2020, 11 AM - 2 PM Eastern Time
10 AM - 1 PM Central Time
8 AM - 11 AM Pacific Time
$395 (US) per person
VIRTUAL SESSION (3-HOUR)

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Book by Dr. John Daly
Book by Dr. John Daly

RELATIONSHIP MANAGEMENT: TEN SKILLS LEADERS NEED TO GET THE BEST FROM OTHERS

 
What does it take to get the best performance out of people today? Personal Relationships! No longer can you just tell people what to do. Instead, you must informally seek and build commitment among your team members to do their best. In this session you'll discover new, research-based, techniques, which will help you do that. We'll learn how successful leaders shape their work environments to achieve optimal performance, get others to feel proud of their work, show they value others' contributions in surprising ways, offer feedback that really helps, cope with the natural frictions that arise when people work together, and create a meaningful workplace where people, and the organization, can prosper. 
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Absolutely loved the entire session. Immensely enjoyed Dr. Daly's delivery & style. Fantastic knowledge & expertise.
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DR. JOHN DALY

 
DR. JOHN DALY is the Liddell Professor in the College of Communication, Distinguished Teaching Professor, and TCB Professor of Management at the University of Texas at Austin. He teaches graduate and undergraduate courses on topics such as interpersonal communication, organizational behavior, and advocacy and persuasion. He has won every major undergraduate teaching award at the University of Texas. He has published more than one hundred scholarly articles, and completed nine books, including, most recently, Advocacy: Championing Ideas and Influencing Others (Yale) as well as The SAGE Handbook of Interpersonal Communication. He has served as President of the National Communication Association and on the Board of Directors of the International Communication Association and the International Customer Service Association. His work has appeared in major popular outlets like the Washington Post, Wall Street Journal, and New York Times. He has worked with Goldman Sachs, Morgan Stanley, Marriott, American Airlines, Roche, Amgen, Pfizer, Astra-Zeneca, State Farm, Kraft, ExxonMobil, Shell, Texas Instruments, UPS, FedEx-Kinkos, 3M, Dell, IBM, AT&T, USAA, Prudential, and Samsung, among many others.

WHAT YOU WILL LEARN

 
  • Ways to successfully read _ people in meetings and conversations. How to figure out what matters to them.
  • How to make people want to be around you, like you, and want to work with you.
  • How to build pride in what you and your team does each day
  • Secrets of successful networking. Remember, it ™s not who you know it is who knows you
  • How to successfully reduce conflicts you have with others


TOPICS COVERED

 
Why this Matters so Much
  • The changing workplace
  • Informal influence is the secret
Choosing the Right People and Building Their Commitment to the Job
  • Are you a talent magnet? Leveraging your bench strength
  • What research tells us you should look for in people
  • What if they were volunteers? How to build commitment
Reading People: Knowing What Drives People and How to Leverage That
  • Appreciating Others: The Value of Rewards
  • What rewards actually work?
  • Managerial principles of effective rewards
  • Know their fuelers and drainers people: Leaders move furniture
Managing the Environment: Shaping the Work Environments to Get the Best from Others
  • What counts more? Attitude, ability, or the environment?
  • How to get people deeply enmeshed in what they are doing
  • Create pride in work: How to do this
  • Help people develop their networks to enhance their performance
When Trouble Arises: Offing Feedback and Handling the Difficult Conflicts
  • New ways of thinking about feedback
  • Becoming face sensitive
  • Sanely managing conflict by editing and leveling
Living the Values
  • People want predictability: Creating a personal bill of rights
  • How to be fair: The number one concern of employees
  • Helping people get better through change

Program Level: Beginner/Intermediate
Delivery Method: Group Internet Based (Zoom platform)
Prerequisites: None
Advanced Preparation: None
Participants will earn 3 CPE credits or 3 PDC credits
Field of Study: Personal Development
 
PLEASE NOTE: All virtual programs are held using the Zoom web application. If you do not have Zoom, or if it is not approved for use in your organization, you can log in using your personal device (tablet or phone). If you would like to test Zoom to be sure it is working on your computer or portable device, you can do so by going to: https://zoom.us/test.
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For more information regarding refund, complaint and program cancellation policies click here, or contact our corporate office at 775.322.8222. You may also view our NASBA Statement here.