How we individually and collectively discuss tough issues has a disproportionate impact on results and relationships. Unfortunately, we tend to be at our worst when it matters most. We avoid, hint, try sarcasm, and vent as relationships deteriorate and problems go unresolved. On the flip side, individuals and teams that talk effectively about anything are agile, effective, and happy.

This program is incredibly practical and engaging. You'll learn why most approaches fail in these tough situations and gain insights into what actually works. There will be lots of opportunities to practice to ensure what you learned translates to improved results back at work. Fun, active, and incredibly engaging, this program takes solid social science and makes it actionable.