Dr. Brinkman says, "Communication is like a phone number, you need all the correct digits and in the right order." Dr. Rick will share his proven strategies to handle: Whining, Negativity, Attacks, Tantrums, Snipers, Know-it-Alls, Think-They- Know-it-Alls, as well as Yes, Maybe and Nothing people.  The examples and practical skills in this seminar will immediately transform behaviors that used to strain all relationships, both business and personal! It will even include special contexts like email communications, phone and meetings. 

The MicroInequities program instructs leaders how to uncover the subtle micromessages that represent the cornerstone of how we are all motivated to perform differently in the workplace. Micromessages rest squarely in the arena of Unconscious Bias. These micromessages are conveyed through gestures, tone, nuance, inflection, inference and syntax.

This session will explore the essential strategies and techniques required to powerfully lead and manage simultaneously from the same role. Being a manager is one of the most arduous and yet most valuable roles in any organization. The challenge lies in dealing with the expectations of those above and below you while also contributing to people's success around you. When you master this, you will discover how to impact any organization from the middle. You will leave this class with the skills needed to become the very best leader you can be.

You have heard the term "strategic thinking," but what does it actually mean? This course cuts through the ambiguity and teaches the concrete actions required to think and act strategically. Learn how be recognized as someone who is strategic, get your ideas heard, and make a lasting impact on improving the performance of your organization. Discover how to be indispensable in your current role and become the first person people think of when more senior and strategic opportunities become available.

Most leadership development efforts gloss over, or skip altogether, the uncomfortable realities of corporate leadership... power & politics. Leaving new executives unprepared and unprotected. Executives are put into a role for a reason, to accomplish something. And they have the skill, drive, and ego to get it done. But their unwillingness or inability to play politics often results in finding themselves the victim of politics, driving many good leaders out of their roles and organizations.

Authenticity is critical to success and effectiveness for 21st century leaders. Now more than ever, it's essential for leaders to build authentic relationships in order to build trust, resolve conflicts, and create a true sense of inspiration and unity for their teams and organizations. This interactive program is filled with insight and practical techniques; all grounded in positive psychology and strengths-based leadership principles.

Become a more agile leader by learning tactics to influence-up, collaborate cross-functionally, and motivate direct reports to forge partnerships up, down, and across the organization. From new technologies to increasingly demanding customer expectations to new generations entering the workforce, we are all are bombarded with never-ending change. Are you frustrated that no matter what you try, your change initiatives seem to either fail outright or produce gains that don't last? The reality is that as many as 70% of organizational change efforts fall short of ex...

Success in our rapidly changing and complex business environment demands that we learn how to think creatively and foster innovation. What if you could call on one of history's greatest practical innovator, Thomas Edison, to be your personal mentor in solving problems, embracing change and improving results? In this fascinating workshop New York Times best-selling author Michael J. Gelb will teach you the key principles of 'genius thinking' and how to apply them to your most important organizational challenges. Discover Edison's five step system for success which incl...

Effective communication can impress people but powerful communication can move people to action. This course identifies the elements of powerful communication and teaches the participants how to harness and utilize their own individual skills to become a communicator that persuades, inspires, and transforms. The course will be highly interactive with group exercises, skills assessment, demonstrations, critiquing and opportunity for on-site application.

This program will give you the opportunity to take a closer look at how influential you are how to stand out above the noise. You will receive practical and relevant tips, strategies and techniques for communicating with influence in all mediums: virtual, with or without a webcam and face-to-face. Stacey Hanke will help you eliminate the static that plagues communicative delivery - to persuade, sell your ideas, motivate and influence others to act on what you have to say. 

This transformational virtual seminar is designed for busy managers, project leaders, and senior individual contributors who are looking to streamline processes and systems in order to maximize productivity. Whether you're working virtually, onsite or a hybrid, be an even more effective leader when you balance work, family and life when pivoting is a part of your daily routine. Discover time management best practices which will enable you to do the following: maintain focus and productivity levels despite the unknown; address interruptions from new and varied sources; ...

Recall the absolutely best customer service experience of your entire life. Whether it was service from a small business or the unit down the hall, what were the features of this profoundly remarkable memory? Today's customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and ingenious. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom line impact.

In this interactive workshop program, aimed specifically at senior and high potential women, Sally draws on her collaborative work with #1 ranked executive coach Marshall Goldsmith to help participants address habits and behaviors that can hold them back from moving to higher levels. Most of these behaviors are rooted in strengths that may have served women well early in their careers but can undermine them as they assume more responsibility and scope. Addressing these habits at the senior or high potential level is vital. This program is designed to help participants:...

In today's high-tech world, good old-fashioned, verbal communication is not as good as it used to be. With communication in the workplace expanded to several platforms, how do you ensure the message you send will be received, understood and acted upon?

In today's work place, the concept of accountability has taken center stage as a vital business concern. Yet it is all too often confused with punishment, fault-finding, blame, and guilt. If employees take ownership for the success or failure of tasks, projects or initiatives, then an environment of trust, alignment, communication and accountability can be created. Personal accountability results in less time spent managing, and more time spent coaching, mentoring and leading. Employees who demonstrate

• Responsibility
• Self-Em...

Employees who are deservingly promoted into managerial positions because they do well in their current jobs often need additional support and better preparation if they're to successfully manage and/or lead others.This session will focus on equipping managers with the knowledge and tools they need to effectively manage people and increase productivity in their areas of responsibility. Participants will explore basic managerial concepts, discuss common situations and challenges, and learn how to apply specific strategies and tools to successfully manage people.

This engaging and highly interactive session will reveal the four secrets of agile and inclusive leadership and how you can build the thinking flexibility necessary to meet the mental demands of today's constantly shifting environment. By exploring your thinking styles and their impact on communication, teams and decision making, you'll learn how to become a more successful leader, collaborator and problem solver in a changing, often remote environment also developing the strategic mindset you need to plan the future. As part of this program, you will receive a person...

Feedback is a gift - but it's often dreaded, botched or mishandled entirely. Have you ever been put on the spot- asked for feedback from a teammate in the moment, when all you could think of to say was "good job!" Or maybe you're on the receiving end-how do you break through the dreaded (and not at all helpful) "you're doing great!" to get meaningful, actionable and constructive feedback? Learn how to give anyone feedback on anything, create a culture of generous feedback and raise the performance of everyone on your teams.

Now more than ever, getting better results on an ongoing basis is the leadership mandate in every organization around the world. This seminar is designed to help business leaders develop a framework with which to systematically increase their personal effectiveness and ability to achieve higher levels of performance. This dynamic, interactive and hands-on virtual live learning experience will: equip managers to better focus their people and themselves on desired outcomes; help leaders effectively equip their people to perform at higher levels; demonstrate the importanc...

Discover how to increase the quality of your decisions, and those of your team, even in situations with ambiguous information, loosely structured problems, deep uncertainty, and complex trade-offs. Learn how to improve the agility of your team and implement proven techniques for minimizing costly mistakes. Work through engaging case studies, and current corporate examples, to understand how to apply this content in the ‘real world’. This fast-paced class is perfect for both leaders and senior functional experts.

Next-level leaders bring more to their organization than their peers. Next-level leaders are recognized as strategic human assets who are indispensable - and next in line for promotion. This practical and engaging session teaches techniques that allow leaders to see around corners, anticipate the next big things, lead teams to achieve challenging goals, and make wise decisions that hold up in situations of uncertainty and volatility. Participants sharpen skills in forecasting, learn how to pick key issues and early signals from a flood of information, think in the futu...

Successful organizations operate on the edge of chaos and embrace risk, error, and ambiguity, while practicing strategies that reduce the need for doing, undoing, and redoing. You will learn key strategies and practical tools to give you the adaptive capacity to work creatively with change and uncertainty. Using examples from teams and organizations that have applied these tools, we will discuss how to tap the human potential for creative thinking, from the inception of ideas to their transformation into practical business strategies and innovations. Learn how ef...

This is a highly practical session that will provide you with both the insight and the inspiration to influence and impact others in a wide range of professional and personal contexts. Whether it's communicating with customers, colleagues, your boss or a community group there are ways to sabotage your message or alternatively succeed with it. Attending this seminar will help you avoid sabotaging your success and equip you with the tools required to develop your personal confidence and to present and communicate with impact and influence.

Leadership presence is that illusive quality that sets you up for the next promotion and gives your career an extra boost. It's a blending of personal and interpersonal skills that when combined, sends all the right signals. It’s how you show up and contribute in meetings. It's projecting confidence and poise under pressure.

Agile Leadership provides inspiration, awareness, focus, and guidance for all leaders to personally navigate their own path toward improved leadership and to improve the effectiveness of their organization. All leaders can shape culture, but Agile leaders can respond better to increasing complexity, uncertainty, and change. Join us while we discuss what Agile Leadership really is and why it is needed. We will discuss common questions from leaders like: Which of our current challenges motivate agile approaches? What outcomes would make this initiative successful? Whi...

This action-packed, intriguing program adjusts attitudes about power and politics, confronts naiveté about hidden organizational dynamics, and provides practical skills for building organizational impact with integrity. Participants will learn ways to understand organizational politics and power; achieve strategic influence, recognition; sell your ideas and positively impact the enterprise; ensure your career satisfaction and growth; build role credibility for your entire team; and prevent and protect yourself from being passed over, underestimated, marginalized, or sa...

How we individually and collectively talk about tough issues has a disproportionate impact on results and relationships. Unfortunately, we tend to be at our worst when it matters most. We avoid, hint, try sarcasm, and vent, as relationships deteriorate and problems go unresolved. On the flip side, individuals and teams that talk effectively about anything are agile, effective, and happy. This workshop is incredibly practical and engaging. You'll learn why most approaches fail in these tough situations and gain profound insights into what actually works. Liberal amou...

Your work days are different now. There's as much (or more) to do as always, and to add to the pressure you feel, uncertain times lay ahead. Some priorities you are managing because they are in your job description. Other priories have been thrust upon you, while you handle the daily workflow of email in between attending phone and video meetings. How are you doing? Are you feeling more stressed than you want to be right now? During this session, you'll learn specific techniques you can use to focus on your priorities, organize your workflow, and take better care of yo...

Leaders hear 'yes' far too often. They don't hear bad news until it's too late. It's an enormous problem for leaders, for teams, for the entire organization. But is it inevitable? Absolutely not. In this workshop, Professor Michael Roberto shows you how to stimulate dissent and debate to improve your decision making; he also shows how to keep that conflict constructive.

Most rising leaders have a reputation as being the "go-to person" who gets the job done no matter what. To be successful at the next level, they need to make the shift from being the "go-to person" to the leader who builds teams of "go-to people." In this program Scott Eblin, author of The Next Level: What Insiders Know About Executive Success, will share the key behaviors and mindsets leaders need to to develop, and let go of, as they move up in the organization. Discover how to lead and live at your best by balancing your focus on these key leadership imperatives: <...